Aquatics Coordinator

Love the water and believe safety and great guest vibes go hand in hand? The Aquatics Coordinator plays a key role in delivering smooth, safe operations and memorable surf experiences at URBNSURF.

. Key Responsibilities

Operations & Coordination

• Oversee daily aquatics operations to keep the park running smoothly and safely
• Step into active positions to support crew coverage, breaks, and peak demand
• Manage equipment, first aid supplies, and operational tools
• Work Manager on Site (MOS) shifts as part of the operations team rotation

Crew Leadership & Capability

• Support hiring, training, and supervision of Lifeguards and Surf Guides
• Manage rosters and payroll to ensure coverage aligns with park needs and budgets
• Monitor qualifications and ensure compliance across the aquatics team
• Conduct performance audits and provide coaching and feedback

Safety & Guest Experience

• Support safety compliance and operational standards across the park
• Provide performance insights to improve safety and guest experience metrics
• Help recognise and reward crew contributions and guest feedback outcomes
• Partner with safety leadership to uphold and enhance safety protocols

Administration & Compliance

• Assist with reporting, audits, and operational documentation\
• Support budget tracking and efficient resource use
• Monitor adherence to policies, procedures, and regulatory standards

Brand & Experience

• Champion the brand and create a welcoming, inclusive environment
• Build strong relationships with guests, crew, and stakeholders
• Contribute to consistently high service delivery and guest satisfaction

Essential Qualifications & Experience

• Current Pool Lifeguard certification
• Current First Aid, CPR & Defibrillator accreditation
• Valid Working with Children Check
• Minimum 2 years’ experience in lifeguarding or aquatic operations
• Experience in surf parks, aquatic centres, ocean environments, or similar high-risk settings
• Strong understanding of lifeguard systems and aquatic safety

Why you’ll love it

• Be part of a unique surf park environment where no two days look the same
• Play a meaningful role keeping guests and crew safe while delivering incredible experiences
• Lead, mentor, and develop a passionate aquatics team
• Work in a collaborative, high-energy environment with strong team culture
• Spend your days around water, sunshine, and stoke-worthy moments
• Surf at work (yes, really – space permitting)

About You

• Calm, organised, and proactive under pressure
• A natural mentor who leads by example
• Safety-focused while keeping the guest experience front of mind
• Collaborative, reliable, and adaptable in a fast-paced environment
• Comfortable working weekends, public holidays, and variable hours