Host / Front Office Reception (Casual)
Melbourne, VIC
About the Business
Urban Rest is one of Australia’s fastest-growing hospitality brands in the serviced apartment and corporate housing space, with spaces across Sydney, Melbourne, Adelaide, Brisbane and Canberra. As we continue to expand, we’ve also established a presence in Dublin and London, with more exciting cities on the horizon.
We’re a technology-enabled business reimagining a traditional sector, with a strong focus on traveller well-being, thoughtful design and seamless guest experiences. Over the past five years, we’ve built strong guest loyalty and consistent growth, and we’re now scaling globally, making this an exciting time to join the team.
About the Role
This is a casual position, working up to 25 hours per week on a 24 hour / 7 day rotating roster. This role is based on-site at the front desk in one of our Urban Rest Hotels.
As our Host, you’ll be the welcoming face of Urban Rest in our Hotels. You’ll play a key role in delivering a seamless guest experience, from arrival through to departure, ensuring every interaction reflects our premium yet approachable service style.
You’ll manage guest enquiries in person, via phone and email, coordinate arrivals, and work closely with housekeeping and operations to ensure our spaces are ready to delight. Your ability to stay calm under pressure, think on your feet and communicate with clarity will be central to your success.
Responsibilities
Welcome guests on arrival and facilitate smooth check-in and check-out processes
Respond to guest enquiries in person, via phone and email in a timely and professional manner
Coordinate Meet & Greet arrivals where required
Liaise with Operations and Housekeeping teams to resolve in-stay requests or issues efficiently
Ensure the arrival experience area is always well-presented and guest-ready
Monitor guest feedback and assist in maintaining strong satisfaction and NPS results
Escalate issues where necessary and ensure clear communication with guests throughout
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Support general front office administration and day-to-day operational tasks
What We Look For
Previous experience in a front desk, reception or customer-facing hospitality role
Confident communication skills, both written and verbal
Strong organisational skills with the ability to multitask in a fast-paced environment
Comfortable using hotel PMS/booking systems and digital platforms (Google Suite experience advantageous)
A proactive, solutions-focused mindset
Ability to work independently and make sound decisions
Fluent English required (additional languages a bonus)
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Flexibility to work across a rotating seven-day roster
Diversity & Inclusion
At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
How to Apply
Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
If you want to learn more about our company please see our website – https://www.stayurbanrest.com
We look forward to hearing from you!
