About The Role
Tropic Skincare is growing fast, and our IT team plays a vital role in powering that journey, delivering secure, scalable digital services across our manufacturing and commercial business.
We’re looking for a Senior Infrastructure & Support Engineer to take a leading role in maintaining and evolving our core infrastructure, driving technical excellence across cloud, networking, security, and operational improvement.
This is a high-impact, hands-on role for someone who thrives on solving complex problems and improving systems. You’ll act as the highest escalation point for major incidents, support the service desk function, and help embed best practice through strong documentation, process refinement, and proactive problem management.
Working closely with teams across Manufacturing, NPD, Customer Service, Marketing, Finance, QA/QC, eCommerce and Digital, you’ll play a key part in ensuring Tropic’s technology enables a brilliant experience for colleagues and customers alike.
Key Responsibilities
1. 3rd Line Support
- Act as the senior escalation point for complex incidents across Microsoft 365, Azure/AWS, networking, servers, and manufacturing systems.
- Lead root-cause analysis and permanent fixes.
- Mentor and guide 1st/2nd line engineers.
2. Infrastructure & Systems Ownership
- Own and optimise core infrastructure platforms including Entra ID, Microsoft 365, Endpoint Manager, JAMF, and cloud services.
- Manage on-prem systems (Windows/Linux servers, AD, DNS/DHCP, file services, virtual environments).
- Monitor performance, capacity, and availability.
3. Networking & Security
- Maintain network infrastructure (Wi-Fi, VPN, VLANs, routing/switching).
- Oversee patching, vulnerability remediation, and device compliance.
- Support firewall/security platforms and enforce Cyber Essentials Plus / ISO27001-aligned controls.
- Ensure high availability for manufacturing and warehouse operations.
4. Backup & Resilience
- Manage backup and recovery across Microsoft 365 and critical platforms.
- Test restores and disaster recovery procedures regularly.
- Strengthen business continuity and resilience.
5. Project Delivery & Improvement
- Lead or support infrastructure projects (migrations, upgrades, automation, security rollouts).
- Partner with stakeholders across the business.
- Maintain clear documentation and handovers.
6. Governance & Compliance
- Support GDPR, cyber security, and IT policy adherence.
- Own technical change control and audit-ready documentation.
What We’re Looking For
- Strong senior-level experience in 3rd line infrastructure support with clear platform ownership.
- Deep Microsoft ecosystem expertise across Entra ID, Microsoft 365 security, Intune/Endpoint Manager, Defender, JAMF.
- Proven capability managing Azure infrastructure and governance (AWS exposure beneficial).
- Solid hands-on background in Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Strong networking knowledge including routing, VLANs, VPNs, Wi-Fi (Aruba experience desirable).
- Experience administering next-generation firewalls, segmentation, and secure multi-site environments.
- Working knowledge of backup, disaster recovery, resilience, and monitoring tools (e.g., SolarWinds, PRTG).
- Practical automation skills using PowerShell, Microsoft Graph, and modern tooling.
- Familiarity with ITSM/service management platforms (Jira, Freshservice, Asana).
- A proactive, security-first mindset aligned with Cyber Essentials Plus, ISO27001 principles, GDPR.
- Strong communication, documentation, and ability to work across technical and non-technical teams.
- Continuous improvement approach, including using AI-enabled tools (e.g., Copilot) to enhance IT operations.
- 5+ years’ experience in mixed cloud and on-prem environments; manufacturing exposure is a plus.
- Relevant certifications desirable (AZ-104, SC-300, security/networking qualifications), but experience matters most
What We Offer
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Employment Type: This role is offered full-time, Monday to Friday, 9am to 5pm.
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Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
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Hybrid Working: Enjoy a blend of office and remote working with a minimum of 3 days in the office.
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Salary: Starting from £45,000
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Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.
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Start Date: Immediate
About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.
We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!
We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.
Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!
Tropic’s Commitment to Equal Opportunities
Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!
Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.
We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.
Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!
