Help Us Shape the Future of Aged Care
Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers.
We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements – it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued.
Role Overview
As a Learning & Development Officer, you will design, deliver, and evaluate learning programs that build capability, enhance engagement, and support organisational performance. This broad role covers onboarding, leadership development, compliance, and fostering a continuous learning culture. Partnering with leaders, you will identify development needs and translate them into effective, business-aligned programs.
Reporting to the L&D Manager, you will contribute across the full learning lifecycle – from needs analysis and content creation to facilitation, evaluation, and reporting. You will also leverage AI tools to streamline content development, personalise learning, and improve efficiency.
This is an opportunity to help shape the learning strategy of a values-driven aged care organisation while experimenting with and optimising AI-enabled solutions.
What You’ll Do
- Deliver a structured onboarding experience that sets new employees up for success.
- Design and deliver L&D programs aligned to strategy, capability needs, compliance, wellbeing, and professional growth.
- Support leadership development through workshops, coaching frameworks, and feedback processes.
- Conduct training needs analyses with leaders to identify skill gaps and priorities.
Create high-quality learning content across formats (eLearning, guides, videos, microlearning).
- Use AI tools to accelerate content development and improve quality and consistency.
- Facilitate engaging face-to-face, virtual, and blended learning experiences.
- Manage the LMS, including content, enrolments, tracking, and troubleshooting.
- Monitor and report on L&D outcomes, using data and feedback to evaluate and improve programs.
- Coordinate compliance training and maintain accurate records.
- Manage external training providers to ensure quality and value.
- Contribute to learning pathways, career development, and succession planning.
- Collaborate on People & Culture initiatives, change, and culture-building activities.
- Promote the effective and ethical use of AI in L&D.
- Drive continuous improvement and innovation in learning experiences and processes.
What You’ll Bring
- Relevant tertiary qualification; Cert IV in Training & Assessment required (postgraduate or specialist certifications desirable).
- 5–8 years’ L&D/OD experience, including program design, facilitation, evaluation, and leadership development.
- Skilled in LMS, AI content tools, and diverse learning delivery methods.
- Strong capability in needs analysis, content development, and learning solution design.
- Excellent communication, facilitation, and stakeholder management skills.
- Data-driven, with strong analytical, reporting, and continuous improvement focus.
- Highly organised, with proven ability to manage priorities in fast-paced environments.
- Committed to inclusive, collaborative, and high-performing workplace culture.
Why Trilogy Care?
Expensive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
Vibrant team culture and regular social events
Opportunities for career mapping and career progression within the company
Salary packaging (Novated Leasing) to boost your take-home pay
Access to Fitness Passport to support your health and wellbeing
EAP support for you and your immediate family
Employee discounts on groceries, fuel, utility bills, wellness and more
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
