Build smarter systems. Drive real change. Help shape the future of aged care.
Trilogy Care is one of Australia’s fastest-growing home care providers, growing rapidly through industry reform, workforce expansion, and significant investment in artificial intelligence. We are building a modern, AI-enabled organisation where the people closest to the work help shape smarter ways of operating. The Innovation & Transformation Lead is a hands-on role focused on improving workflows, reducing inefficiencies, and implementing practical AI-driven solutions that create real impact across teams, clients, and partners.
Working closely with operational leaders and Trilogy’s Data & AI team, you will identify opportunities to streamline processes, centralise data, and improve day-to-day operations through technology and continuous improvement initiatives. This role can sit within any department across the business, with a core focus on driving sustainable change, supporting adoption of new ways of working, and delivering measurable operational improvements over time.
The Opportunity
1. Workflow Analysis & Process Optimisation
- Review and redesign workflows to identify inefficiencies, reduce manual processes, improve scalability, and enhance client and employee experiences while maintaining compliance requirements.
- Drive sustainable operational improvements by centralising data, streamlining processes, and supporting smarter decision-making across departments.
2. AI Integration & Innovation
- Identify, implement, and optimise practical AI and automation solutions that improve efficiency, quality, and team capacity across department operations.
- Partner with the Data & AI team to ensure solutions are aligned to real business needs, while maintaining governance, compliance, and sustainable adoption.
3. Change Management & Adoption
- Lead the adoption of new tools, systems, and ways of working by coaching teams, building AI capability, and supporting change across all levels of the business.
- Communicate transformation initiatives clearly, managing stakeholder engagement and resistance with a practical and people-focused approach.
4. Project Leadership & Delivery
- Manage end-to-end transformation and operational improvement projects, ensuring outcomes are delivered on time, within scope, and aligned to business priorities.
- Oversee change management, risk mitigation, compliance improvements, reporting, and documentation across all initiatives.
5. Stakeholder Engagement & Collaboration
- Build strong relationships across departments and collaborate with leaders to deliver commercially aligned transformation outcomes.
- Work closely with other Innovation & Transformation Leads to share ideas, tools, and continuous improvement initiatives across the organisation.
6. Compliance & Governance
- Maintain an understanding of relevant regulatory and compliance requirements, ensuring all operational and AI-driven changes meet governance standards.
- Proactively identify risks and maintain clear documentation, audit trails, and compliance integrity across transformation initiatives.
What Will Make You Successful
- Strong practical experience using AI and automation tools to improve operational efficiency, quality, and team outcomes in real business environments.
- Proven ability to identify inefficiencies, redesign workflows, and deliver measurable transformation and process improvement outcomes.
- A systems-thinking mindset with the ability to optimise end-to-end workflows across teams, processes, and technology.
- Strong communication and stakeholder management skills, including the ability to translate technical concepts into practical business solutions.
- Experience delivering end-to-end transformation projects, including planning, implementation, risk management, and continuous improvement.
- Sound understanding of compliance, governance, and operational risk within complex or regulated environments.
- Comfortable working in fast-paced and evolving environments, with the ability to navigate ambiguity and drive outcomes without a defined playbook.
- Experience with AI, automation, data, or workflow tools such as large language models, CRM systems, Power BI, SQL, Python, or workflow automation platforms.
- Relevant qualifications and demonstrated experience in operational transformation, innovation, process improvement, or change management.
Why Trilogy Care?
- Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
- Vibrant team culture and regular social events
- Opportunities for career mapping and career progression within the company
- Salary packaging (Novated Leasing) to boost your take-home pay
- Access to Fitness Passport to support your health and wellbeing
- EAP support for you and your immediate family
- Employee discounts on groceries, fuel, utility bills, wellness and more
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
