Make a Difference Every Day in Aged Care
Trilogy Care is growing rapidly and we are looking for Client Services Partners to join our high performing customer service team. This is your opportunity to be part of a fast paced, tech enabled organisation where your work directly supports older Australians to live independently in the home they love. If you thrive in a phone based customer service environment, love solving problems, and take pride in delivering outstanding support, this could be the role for you. You will be joining a supportive, performance focused team where your contribution genuinely matters.
What You’ll Do
As a Client Success Partner, you will be a key frontline contact for care recipients, families, service providers and internal teams.
- Receive a high volume of inbound calls and emails and handle themwith professionalism and empathy
- Act as a trusted point of contact for clients, families and stakeholders
- Coordinate services, appointments and follow ups to ensure seamless care delivery
- Resolve general enquiries and operational issues efficiently, escalating where required
- Process service requests and maintain accurate documentation in our CRM systems
- Use Microsoft Office and digital tools to manage communication, track service needs and maintain compliance
This role requires confidence on the phone, strong attention to detail and the ability to remain calm and solutions focused in a fast paced environment.
We’re Looking For People Who Are
- Experienced in managing high volumes of inbound customer contacts
- Confident handling complex phone and email enquiries
- Empathetic, professional and clear communicators
- Highly organised with strong time management skills
- Detail oriented and comfortable maintaining accurate records and documentation
- Proficient in Microsoft Office including Outlook, Word and Excel
- Team players who collaborate well across departments
- Proactive problem solvers who know when to escalate and when to take ownership
- Experience in aged care, healthcare, disability or community services is highly desirable but not essential.
- Experience using CRM or contact centre systems will also be highly regarded.
Why Trilogy Care?
- Modern King Street office in Bowen Hills, close to public transport, cafes and amenities
- Work side-by-side with our Client Services Manager with 20+ years of call-centre experience
- Free coffee and snacks in the office everyday
- Competitive salary aligned to experience
- Salary packaging benefits to increase your take home pay
- Access to Fitness Passport
- EAP support for you and your immediate family
Unlock Your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech enabled team rethinking how aged care operates. At Trilogy Care, we leverage AI, automation and digital systems to improve service delivery, efficiency and care outcomes. Every team member has access to generative AI tools, training and support to enhance performance and innovation.
Please Note
To join our team, you must have Australian work rights. As part of our recruitment process, we will conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
