Accounts Receivable / Finance Officer

Who we are:

As a family-owned business, we like to extend this feeling of belonging to our staff and clients. Which means we work together to succeed together.

Total Support Services has seen massive growth in the past years, and we invite you to be part of it. The organisation has been supporting people with disability for over fiftenn years. We have offices in South Australia, Tasmania, and Queensland.

We like to think outside the box, we like exceeding expectations, and most importantly, we do everything we can to support people with disability.

Due to the growth, we are again expanding our team. We are looking for another team member to join us in our Adelaide Office!

Position Overview:

We are seeking a highly skilled and experienced Accounts Receivable / Finance Officer to join our team. The successful candidate will be responsible for managing invoicing, payments, and reconciliations, ensuring accuracy and efficiency across financial operations.

Key Responsibilities:

• Preparing and issuing invoices
• Proactive collections on outstanding accounts
• Phone and email contact with customers and government departments
• Resolving invoice and account queries efficiently
• Submit claims and follow with the NDIS Provider Payment team
• Allocating and receipting payments
• Maintaining accurate AR records
• Assisting with month end reporting and reconciliations
• Working closely with internal and external stakeholders to resolve disputes
• Providing general administrative support and assisting with ad hoc tasks
• Assisting the Financial Controller and all Finance Team members with additional projects as required

Qualifications and Experience:

• Minimum 2 years’ experience in a similar finance or accounts role
• NDIS Worker Screening clearance
• Working with Children Clearance
• Demonstrated experience using XERO
• Strong communication skills and confidence in dealing with a diverse customer base
• Strong written and verbal communication skills
• High level of attention to detail and accuracy
• Strong initiative, organisation, and time management skills
• Strong general IT skills and confidence using computers, systems, and new software programs
• Ability to work autonomously and take ownership of tasks
• An initiative-taking mindset with a willingness to identify improvements and support more efficient processes