Accommodation Manager

Accommodation Manager

We are seeking an experienced Accommodation Manager to join our organisation and work as part of a collaborative team of Accommodation Managers, overseeing the day-to-day operations of supported accommodation services.

Who Are We:

Total Support Services operate from South Australia Tasmania and Queensland. We are a NDIS registered and certified organisation.

As a family-owned business, we like to extend this feeling of belonging to our staff and clients. Which means we work together to succeed together. We have seen massive growth in the past years, and we invite you to be part of it.

PURPOSE

• Ensure services are provided at the highest possible level
• Ensure all accommodation houses and respite houses are maintained
• To ensure systems, policies and procedures are implemented and adhered to
• Provide strategic direction on future services
• Develop systems for monitoring service provision and invoicing
• Develop and maintain relationships with all stakeholders

KEY RESPONSIBILITIES

Property Management

• Ensure all properties under Total Support Services management are maintained to the highest standard possible
• Ensure all utility services are connected or disconnected as required for properties
• Maintain contact with property agents ensuring inspections occur as scheduled
• Envisage once every four to six weeks on a weekend and as instructed by the Director/or delegate, assist the “Emergency On Call Manager” as an “On Call” backup to cover shifts/shift queries. 

Client Services 

• Oversee that relationships are maintained with all relevant stakeholders including families, guardians, and other significant people
• Oversee the Support Network Meeting & Team Meetings, ensuring the schedule & documentation from these is maintained
• Develop & maintain a waiting list and make recommendations for property acquisition
• Ensure Risk Assessments are undertaken for both clients and properties and strategies for minimising risk are implemented
• Ensure all client documentation is developed, reviewed, and updated as per schedule including Service Agreements, Support Plans, Medication Charts and Tenancy Agreements
• Develop other documentation as required to ensure adequate monitoring of all services is maintained
• Assist management to identify appropriate properties to rent to meet the needs of our clients
• Oversee the allocation of services to clients ensuring their individual choices and needs are being met
• Oversee the provision of services to ensure the service is meeting individual goals
• Oversee the development of SIL documentation, ensuring support levels are accurate to funding level and invoicing occurs
• Oversee the development of House Charters thus ensuring all clients are aware of the rules and expectations of the service and other tenants

Management of Staff

• In conjunction with the Accommodation and Respite Manager, review direct report staff position descriptions, ensuring they are adequate to meet the needs of the services
• Identify gaps in service provision and develop proposals for minimising the gaps
• Provide direct supervision to program staff ensuring they are meeting their KPl’s
• Oversee the development of an accommodation and respite service asset register and make recommendation of disposal and repurchase of household equipment

Key Responsibilities

• Updating staff on clients’ appointments and meetings
• Maintaining communication with staff on a regular basis to ensure the team is working effectively
• Liaising with other professionals regarding clients’ needs or progress
• Communicating with guardians, OPA, Public Trustee, Support Coordinators etc
• Creating visual tools for individual clients
• Working with house staff on capacity building or focus of the weeks
• Reading shift notes and following up as required
• Completing incident reports/SIRs
• Debrief with support workers about incidents
• Support staff during crisis situations and non-crisis situations
• House team meetings
• Some aspects of staff performance management
• Updating client support plans
• Writing reports for Support Coordinators
• Visiting houses
• House inspections
• Setting up house maintenance
• New house set up / client compatibility
• Asset registers for house furniture and items
• Ensure shopping lists are sent through to reception on Mondays (and Fridays if a Monday public holiday)
• Ensure meal plans are done

• Being On Call

Mandatory Selection

• A degree in relevant disability and / or 3+ years’ experience in the disability sector
• Current TAS driver’s licence
• NDIS worker and child-related screening

Key Selection Criteria

• Demonstrated skills in management and overseeing services
• Demonstrated knowledge of organising staff and ensuring appropriate operation of services
• Ability to develop relationships with external stakeholders High quality written and oral communication skills and strong computer skills

Desirable Selection Criteria

• Good working knowledge of the disability sector and service provision
• Good working knowlege of staff management
• Knowledge of NDIS policies and procedures
• Provide professional customer service