Adminstrative Assistant

About Us:  We are a team of enthusiastic paediatric allied health professionals who are looking to expand our team. We provide Speech Pathology and Occupational Therapy for children aged 0 to 16 years. We’re passionate about building strong relationships with families to achieve the best possible outcomes. As a neurodiversity-affirming practice, we celebrate all bodies and brains. 

Position Overview:  We’re looking for a friendly, proactive, and organised Allied Health Administrative Assistant to support our Glenroy clinic. This is a permanent, part-time opportunity, and we’re happy to offer flexibility with working hours to suit the right person.

You can choose between:

• 2 days per week, 8:30am – 4:30pm, or
• 3 days per week, 9:30am – 3:00pm

Key Responsibilities: 

• Managing appointment bookings and scheduling for therapists. 
• Answering phone calls, email and solving client queries providing exceptional customer service. 
• Maintaining accurate client files and documentation. Making sure all service agreements have been signed.  
• Processing batch invoices post appointments. 
• Assisting with general office administrative tasks as required. 
• Ensuring all clinic processes comply with applicable laws and NDIA guidelines.  
• Maintaining a clean and tidy clinic and upkeeping all safety regulations.  
• Provide administrative support to management and therapists e.g. monitoring office supplies or booking of therapy rooms. 

Essential Criteria: 

• Previous experience in a healthcare administrative role. 
• Proficiency in Microsoft Office Suite and SharePoint. 
• Strong organisational and time management skills. 
• Excellent communication and interpersonal abilities. 
• Confident in managing sensitive or challenging conversations with clients and therapists in a professional, respectful manner 
• Ability to work collaboratively in a team, as well as independently.   
• Current Working with Children Check and Police Check 

Desirable Criteria: 

• Experience with CRM software (e.g., Splose). 
• Knowledge of NDIS, Medicare and Neuro-affirming approaches 

Benefits: 

• Join a small, close-knit team with a strong, supportive culture that values you both professionally and personally 
• Comprehensive induction and training to set you up for success 
• Monthly supervision with regular, approachable support 
• Access to professional development 
• Quarterly team days focused on connection and collaboration 

How to Apply:  Please submit your resume and cover letter through the apply now and we will be in touch. For further questions, please email Gina Siegel on pm@thespotco.com.au