About Us
The Shepherd Centre (TSC) is a highly regarded not-for-profit, providing specialised programs for children with hearing loss and their families. Our programs meet the needs of children of all ages; from our world-leading early intervention program for babies and toddlers, through to our mentoring program ‘Hear for You’ for school-aged children and teenagers. We have been empowering generations of children with hearing loss to listen, speak and have a voice for over 50 years, creating a world of choice and amplifying possibility.
TSC currently supports over 900 families all over Australia, providing in-person and online support from 10 locations across NSW, ACT, Queensland and Tasmania. Our global platform HearHub, supports health professionals working with children with hearing loss all over the world.
About the role
The Clinical Services Coordinator plays a pivotal role in supporting Audiology services and the Director of Clinical Programs across The Shepherd Centre. This position combines high-level administrative and executive support with hands-on operational coordination to ensure the smooth delivery of safe, timely and high-quality hearing services for children and families.
Working within a multidisciplinary clinical environment, you will help ensure seamless client scheduling, accurate data and documentation management, efficient clinic flow and an exceptional client experience. You will act as a key point of contact for families, clinicians and external stakeholders, supporting audiology workflows and maintaining clinical systems and processes.
In addition to operational coordination, you will provide confidential and professional executive support to the Director of Clinical Programs and the broader Clinical Executive Team, enabling effective leadership and decision-making across the organisation.
This is a permanent full-time (38 hours per week) opportunity. Actual working days can be negotiated with the successful candidate.
Day to day, you will be involved in tasks such as:
- Executive coordination and administrative support to the Director of Clinical Programs, including diary, email and correspondence management
- Prepare professional documentation, reports, letters and presentations
- Coordinate travel, accommodation and conference arrangements for the Clinical Executive Team
- Take accurate minutes and provide meeting support across clinical, stakeholder and research forums
- Manage audiology appointment bookings, confirmations, cancellations and waitlists
- Act as a primary point of contact for audiology enquiries from families, ENTs, Hearing Australia and other stakeholders
- Support clinical data entry, documentation management and system accuracy
- Assist with audiology equipment tracking and workflow coordination
- Provide administrative support to clinical staff and contribute to reception coverage as required
About You
The successful candidate for this role will ideally have:
- Previous experience in an administrative or client service role, preferably within the healthcare or allied health sector
- Strong organisational and scheduling skills, with high attention to detail
- Excellent communication and customer service skills
- Excellent working knowledge in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and ability to use the Internet to obtain data and reference material
- Competent in digital systems and databases (e.g., appointment scheduling, CRM, PracSuite or similar).
- Strong adherence to privacy and confidentiality
- Customer service oriented
- Ability to work with competing demands under sometimes tight deadlines
- Ability to think flexibly, with innovation and resourcefulness in context of a NFP
- Ability to work collaboratively within a multidisciplinary team.
- Willingness to obtain a Working with Children and NDIS Worker Check
- Full working rights to work in Australia
Why join The Shepherd Centre?
We don’t just profess our values, we truly practice them through the work that each and every one of us performs each day. We act and communicate with Compassion and Integrity in everything we do. We strive to Empower everyone we meet – our children, families and stakeholders. We foster Innovation – committed to finding better ways of doing things, through evidence-based practice. And finally, we support our people to be Courageous and harness their Creativity to unlock potential, enable progress and create new opportunities.
We support our people to have a great work-life balance and offer competitive benefits including:
- Competitive salary with not-for-profit salary packaging – claim up to $15,900 of your salary tax free per year + meal entertainment expenses up to $2,650 per year
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Flexible work hours, including options to work some days from home/remotely
- Option to work a 9-day fortnight if preferred
- A full Christmas and New Year shutdown period to recharge
- Excellent internal professional and career development opportunities
- A supportive and collaborative work environment
- A family friendly and professional company culture
- Free confidential access to Employee Assistance Program
How to Apply
Please submit your resume and cover letter, addressing how you meet the key requirements of the role. Closing date is Friday 27th March 2026.
We encourage you to apply as soon as possible, as we will be actively shortlisting applications as they are received. As such, this position may be filled prior to the closing date.
If you would like a copy of the position description of this role or require any reasonable adjustments to enable you to equitably participate in the recruitment process, please contact Careers@shepherdcentre.org.au.
The Shepherd Centre is an equal opportunity employer and we are committed to providing a work environment that embraces and values diversity and inclusion. Please let us know if you have any support or access requirements at the time of your application.
Please note that only shortlisted candidates will be contacted.
