Join Our Team as a Care Coordinator!
Are you passionate about making a real difference in people’s lives? Do you thrive in a role that blends client care, coordination, and relationship-building? If so, we’d love to hear from you!
We’re looking for a full-time Care Coordinator to join our dedicated team and help support individuals in living their best lives. This role is all about ensuring high-quality care, maintaining strong client relationships, and keeping everything running smoothly behind the scenes.
What You’ll Be Doing:
Client Relationship Maintenance – Build meaningful connections with clients and their representatives, acting as a key point of contact and ensuring they receive the best possible care.
Client Care Structure – Review and maintain care plans, risk assessments, and service agreements to keep everything up to date and in line with best practices.
Client Onboarding – Manage the full onboarding process, including client assessments, service agreements, care documentation, and initial support worker arrangements.
Shift Rostering – Manage a rolling 6-week roster, filling shifts with the right support workers and ensuring smooth service delivery.
Reporting & Administration – Keep records accurate, review shift notes, and collaborate with internal teams to enhance care services.
Business & Community Relationships – Work alongside allied health professionals, support coordinators, and external partners to strengthen our care network.
What We’re Looking For:
• Strong communication skills – You’re approachable, clear, and adaptable in your communication.
• Customer service mindset – You genuinely care about providing exceptional service to clients and their families.
• Attention to detail – You’re organized and thorough, ensuring everything is in place for seamless care delivery.
• Team player – You work well with others and step up when needed.
• Excellent time management – You can juggle multiple tasks and meet deadlines without breaking a sweat.
• A current and valid Australian Driver’s Licence – Travel to client meetings may be required.
Bonus Points If You Have:
• Bachelor’s degree in Healthcare Administration, Case Management, Social Work or related field
• Minimum of two years of experience in healthcare or care coordination
Must Have:
• Knowledge of healthcare delivery systems and care coordination techniques
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently or as part of a team in a fast-paced environment
• Strong analytical and problem-solving skills
• Commitment to client-centered care and empathy for client needs
• Proficient in Microsoft Office Suite with strong tech skills and the ability to adapt to new software easily
• With current NDIS Worker Screening & Working With Children Checks
Why Join Us?
At The Disability Company, we believe in empowering both our clients and our team members. You’ll be part of a supportive, purpose-driven workplace where your work truly matters. We offer ongoing training, opportunities for growth, and a chance to make a lasting impact.
Our Location:
Hallam, Victoria
If this sounds like the perfect role for you, we’d love to chat! Apply now and help us create a world where everyone gets the support they deserve.
