Dental Receptionist/Treatment Coordinator

Join The Dental Group Team!

The Dental Group is seeking a friendly and motivated Receptionist/Treatment Coordinator to become an integral part of our vibrant teams at The Dental Lounge. This is a full-time position based in Double Bay, offering a fantastic opportunity to work in a pleasant environment focused on patient care. This role combines reception and treatment coordinator duties and will be paid an hourly salary + commission.

You will be the first point of contact for our patients, contributing to a positive dental experience in a busy, supportive setting.

Key Responsibilities:

• Warmly greet and assist patients as they arrive, ensuring a welcoming atmosphere.
• Manage appointments and patient inquiries via phone and in-person.
• Coordinate patient billing and insurance claims to facilitate smooth transactions.
• Maintain accurate patient records and scheduling.
• Guide patients through treatment options, assisting with plan coordination and payment options
• Personalise treatment plans, manage appointments, and oversee payments
• Proactively rebook patients for treatments.
• Handle correspondence, manage inventory, and keep the reception area organised.
• Work collaboratively with dental professionals to optimise patient flow.

The ideal candidate will possess:

• Previous experience in a receptionist role, preferably in a dental or healthcare setting.
• Sales experience is preferred for this role
• Excellent communication and interpersonal skills, with a warm and friendly demeanor.
• Strong organisational skills and attention to detail.
• Ability to multitask and handle high volumes of calls and visitors.
• Basic knowledge of dental terminology and insurance processes is a plus.
• A commitment to delivering exceptional patient care and support.

Benefits:

• Convenient locations close to public transport
• Discounted dental care
• Regular employee events