Supporter Care Administrator

Supporter Care Administrator  

About us  

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.  

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.   

About the team and the role: 

The Marketing & Fundraising division is embarking on an ambitious growth plan that will change the way we approach supporter experience. The unit will therefore need to contribute to these changes to increase engagement and loyalty. 

The Supporter Care Administrators strive to provide an outstanding supporter experience across all CCNSW fundraising offers, including campaigns, appeals, regular giving, philanthropy and gifts in wills. They are the first point of contact for all incoming supporter enquiries across mail, email, telephone, SMS and online.  The role is responsible for processing donations, event registrations, and data updates, and for sharing supporter insights with a view to continuously improve the care we provide.  

Please note this is a full time, fixed term 3 month contract.  

About the benefits:  

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.  

• Recognised for Voice Project’s 2021 and 2023 “Best Workplace” Award as well as Xref “Best Workplace” in 2025.  

• A balanced organisational approach to WFH and office    

• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.  

• Discounts available for everyday expenses such as private health, retail and fitness  

Key responsibilities of the role: 

• Respond to all inbound supporter enquiries across all channels (telephone, email, mail, sms and social) including:   

• General enquiries and fundraising information  

• Campaign registrations, conversions and high value support  

• One-off donation processing  

• Regular giving set-up, updates, retention and cancellations  

• Undertake proactive outbound supporter communications (as required) across mail, email, telephone, SMS and online to deliver:  

• Campaign engagement, conversions and high value support  

• Regular giving retention  

• Donation declines, cancellations and changes  

• Gather and share supporter insights across the Marketing & Fundraising division, to champion the needs of our supporters and contribute to the culture of continuous improvement.   

About you:  

Essential:  

• Enthusiasm for promoting Cancer Council’s vision and services   

• Excellent communication skills including a confident and professional telephone manner and proficiency in written English  

• Experience working in a busy deadline driven environment and delivering work to service level agreements  

• Demonstrate empathy, enthusiasm and a willingness to contribute to the wider team culture  

• Experience using a CRM system to inform and record customer interactions  

• Computer literate – picks up new software easily; intermediate knowledge of MS Outlook, Word and Excel   

Desirable:  

• Understanding of direct marketing and /or fundraising principles  

• Aware of basic marketing concepts and application of this knowledge to outbound communications  

• Experience with fundraising software platforms and ticketing systems  

CCNSW is an inclusive place to volunteer and work.  We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work.  As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. 

If you require any adjustments to submit your application, please get in touch with (Blayze Thomas) at careers@nswcc.org.au   

Apply online by visiting our website directly, copying the following link www.cancercouncil.com.au/jobs then click on the role title and submit your cover letter and resume.  

Job ad closing: 31/03/2026