Cancer Council Navigator
About us
Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW, and our point of difference is that we work across every area of every cancer, from research right through to support.
At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.
About the team:
Cancer Council NSW is enhancing its national Cancer Navigation Service to offer more ways for Australians affected by cancer to access trusted information, emotional support and connection to services.
Building on our well-established 13 11 20 confidential information and support service, the Cancer Navigation Service acts as a key point of entry, connecting people to tailored support including healthcare professionals, specialist cancer organisations, in-language services, and Aboriginal and Torres Strait Islander community-controlled health services.
As a Cancer Council Navigator, you will provide compassionate, evidence-based information and emotional support to people affected by cancer at any point along the cancer continuum. This is a non-clinical navigation role, operating within approved frameworks and referral pathways. This role provides support across telephone and digital platforms, offering guidance, connection and referral to appropriate services.
The appointments will be offered on a fixed-term basis until June 2027. This recruitment will fill two part-time posts at 0.6 FTE (three days per week). The roles could be based in our Woolloomooloo, Parramatta or regional offices depending on your preferences. Please highlight which role and location you will be applying for in your cover letter.
About the benefits:
- Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
- Recognised for Voice Project’s 2021 and 2023 “Best Workplace” Award as well as Xref “Best Workplace” in 2025.
- A balanced organisational approach to WFH and office.
- Work for purpose and know that your work fosters an engaged, diverse, and culturally aware organisation.
- Discounts available for everyday expenses such as private health, retail, and fitness.
Key responsibilities of the role:
- Provision of patient centred brief emotional support based on individual need.
- Connection to support through appropriate referral to internal and external services.
- Empathetic listening and escalation to crisis or psychological services as required.
- Provision of evidence-based information and resources.
- Performing client assessments to determine emotional and supportive care needs.
- Provision of information about cancer prevention, screening services, and early detection.
- Maintain data integrity in client databases through the collection of client information and national minimum data informed by program data standards.
- Participate in review of procedures and information resources as required.
- Practice within evidence-based frameworks and participate in continual quality improvement activities to ensure a high-quality service is provided.
About you
Essential:
- Tertiary Qualifications in Health (e.g. nursing, allied health, social work or other related disciplines)
- Experience working in a clinical/Health Service or Community Health environment
- Experience assessing patient/client needs and making appropriate referrals to health professionals, community services, and non-government organisations, utilising problem-solving skills and a client centred approach
- Advanced verbal and listening skills with the ability to build professional rapport and trust engage effectively with diverse stakeholders and maintain appropriate boundaries.
- Experience in the provision of psychosocial and informational support
- Demonstrated ability to practice within an evidence-based framework
- Experience using client management databases, and computer literacy in Microsoft office suite of programs – Outlook, Word, Excel
Desirable:
- Experience in Oncology
- Recent practice in a Clinical/Health Service or Community Health Environment within the last 5 years
- Understanding of the impact of a cancer diagnosis and knowledge of the psychosocial and information needs of people affected by cancer
- Experience in the provision of telephone and/or online evidence-based information and support to clients demonstrating the ability to respond appropriately to a range of needs and concerns information and support
- Experience with culturally responsive practice, trauma informed practice, and the use of strengths-based approaches
CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.
If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au
Closing Date: 23rd March 2026
