If you enjoy leading people, solving complex problems, and still like to stay hands-on with technology, this could be your next step.
The Bridge is a down-to-earth, community-focused not-for-profit supporting people with disability and those who have experienced disadvantage across south-eastern and northern Melbourne. We create real opportunities through employment pathways, NDIS services, and community programs. We’re a purpose-driven organisation where people matter—both the people we support and our team.
We’re looking for an ICT Technical Team Lead to help strengthen and grow our internal ICT function.
You’ll work closely with our IT Manager to support a transition from external providers to an in-house model, while leading and building capability within the team. This role blends technical leadership and hands-on delivery. You’ll guide others, manage more complex issues, and contribute to improving systems and ways of working—while still being comfortable jumping into frontline support when needed.
As the team grows (including an additional support role), you’ll play an important part in shaping how ICT operates at The Bridge. There is also scope over time to step into broader leadership responsibilities, depending on your interests and readiness.
- Support, mentor and guide a small but growing ICT support team
- Own and resolve Level 3 escalations across infrastructure, cloud and end-user environments
- Remain hands-on—supporting frontline issues when needed
- Help transition ICT services from an external provider to internal delivery
- Contribute to system improvements, documentation, and service standards
- Support ICT projects (infrastructure, upgrades, new systems)
- Work closely with the IT Manager on priorities, planning and capability uplift
- Support cyber security practices and compliance initiatives
You might already be leading a team, or stepping into leadership and ready for more responsibility.
- Experience in a senior ICT support or technical role (Level 3 or equivalent)
- Demonstrated leadership experience or strong capability to mentor others
- Comfortable balancing people support with hands-on technical work
- Experience in a similar-sized or complex environment
- A proactive, collaborative approach and willingness to roll up your sleeves
Experience across many of the following is highly valued:
- Microsoft 365 ecosystem (SCCM, Entra ID, Exchange, SharePoint, Intune, Defender, Azure, PowerShell)
- Cloud and servers (Azure VMs, AWS)
- Networking (Cisco, Meraki, Sophos, Ubiquiti)
- Cyber security tools and standards (e.g. SentinelOne, Zscaler, Essential 8, ISO27001)
- Backup solutions (e.g. Veeam)
- Service platforms / ticketing and remote support tools
- Mobile environments (Android & iOS)
- Project delivery (infrastructure, upgrades, new applications)
Join an environment where you’ll feel valued, supported, and inspired to make a difference with a passionate, supportive team making a real difference every day.
- Access up to $18,500 in Not-For-Profit Salary Packaging
- Support your work/life balance with flexible working arrangements
- An extra day of leave in your birthday month
- Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
- Maintain your health and wellbeing with discounts to your private health insurance
- Start your new role with a comprehensive induction and training
- Be part of a team that cares about your ongoing professional development
- Opportunities to build your skills and gain new experiences across the organisation
We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We warmly welcome people from all backgrounds and life experiences to apply. If you need any assistance or adjustments during the recruitment process, please let us know — we’re here to help.
