Join the TGI Sport Team
TGI Sport is a tech-led global sports media company that is trusted by the world’s premium sporting organisations since 1997. With over 15 offices and 440 employees worldwide, we support over 5,000 events through pioneering technology solutions, global media rights expertise and leading sports marketing knowledge.
Our TGI Merchandise team are experts in engaging fans through product, who work together to create a seamless consumer journey that delivers benchmark outcomes for both fans and our partners.
The Opportunity
As our Retail Manager (Sydney), you’ll take ownership of the day-to-day operation and performance of our Sydney retail store, ensuring every customer enjoys a great in-store experience while the business delivers on its sales and operational goals. You’ll be the point person on the ground for all things store-related, from presentation and merchandising to stock, service and sales
performance.
Working closely with
the Head of Buying – Merchandise and the broader Merchandise team, you’ll help
bring our retail strategy to life at store level and support event-based retail
delivery when required.
What
you’ll be doing
- Managing the daily operations of the retail store to
ensure smooth, professional and efficient running.
- Delivering strong customer service standards and
creating a positive, engaging retail environment for fans and customers.
- Driving store performance and contributing to
initiatives that maximise store revenue and profitability.
- Maintaining store presentation, merchandising
standards and product displays in line with brand guidelines.
- Managing stock levels, replenishment and inventory
accuracy in collaboration with warehouse and inventory teams.
- Ensuring POS systems, cash handling procedures and
operational processes are followed accurately and consistently.
- Supporting onboarding, training and rostering of
casual and part-time retail staff across both store and event operations.
- Providing clear leadership and direction to retail
team members during trading and event days and fostering a team culture focused
on customer service and sales.
- Supporting product launches, promotions and retail
campaigns, while maintaining high standards of operational compliance and
reporting.
What
we’re looking for
- Experience managing or supervising in a
retail store environment, with responsibility for daily operations, service and
sales outcomes.
- Strong customer service focus and the ability
to create a welcoming, positive in-store experience.
- Excellent communication and stakeholder
management skills, with the ability to flex style for different internal and
external audiences.
- Highly organised, with strong attention to
detail and the ability to work autonomously while monitoring deliverables and
timelines.
- Confident using retail and business systems,
including Microsoft Office (Excel and PowerPoint), stock management systems
(NetSuite preferred), and POS/eCommerce platforms (Lightspeed and BigCommerce
preferred).
- Personable, collaborative and
solutions-focused, with the ability to work under pressure, meet deadlines and
take initiative.
- Relevant tertiary qualifications in Business,
Retail or similar, plus B2B retail experience; experience working with
high-profile brands and within the sporting industry or Australian sports
landscape will be highly regarded.
The TGI Sport Advantage
TGI Sport is uniquely positioned to bring together technology, creativity, expertise, and talent to deliver solutions that set us apart on the global stage. This creates unparalleled opportunities – not just for our partners, but for our people as well.
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Growth of our people: We prioritise individualised career development and progression. Learning and Development at TGI Sport spans in-house training programs and on-the-job learning, ensuring your growth aligns with our success.
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Organisational growth: since 1997 we have consistently expanded. As we grow, so too do the opportunities for our team members throughout Australia, the UK, Europe and the Americas.
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Empowering innovation: We empower our team members to push the boundaries and think creatively. By providing the autonomy to innovate, we deliver impactful solutions that benefit our clients, talent, and partners.
TGI Sport is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal
and Torres Strait Islander people to apply.
