Join the TGI Sport Team
TGI Sport is a tech-led global sports media company that is trusted by the world’s premium sporting organisations since 1997. With over 15 offices and 440 employees worldwide, we support over 5,000 events through pioneering technology solutions, global media rights expertise and leading sports marketing knowledge.
Our TGI Merchandise team are experts in engaging fans through product, who work together to create a seamless consumer journey that delivers benchmark outcomes for both fans and our partners.
The Opportunity:
As our Retail
Operations Manager, you’ll sit at the heart of our Merchandise team, owning the
day-to-day execution of retail operations across venues, events and store
environments. You’ll make sure our retail programs run smoothly, stock is in
the right place at the right time, and every touchpoint delivers a great
experience for fans and partners while meeting commercial objectives.
You’ll be the key
link between buying plans and what fans see on the shop floor – turning product
strategies into operational reality and helping deliver consistent,
high-quality retail experiences across all locations.
What you’ll be doing:
- Leading the daily execution of retail operations across store,
venue and event environments, delivering to agreed standards, timelines
and commercial targets.
- Coordinating stock movement and allocation across locations, events
and storage facilities to support trading requirements and maximise sales.
- Owning stock control processes, including tracking, reconciliation,
reporting and escalating risks or discrepancies when they arise.
- Supporting operational planning and retail readiness for key
trading periods and activations through run sheets, checklists and
execution plans.
- Partnering with the Buying team to align stock availability with
planned retail activity and assisting with forecasting based on trading
patterns.
- Coordinating and supporting casual and event-based retail staff,
providing clear direction, briefings and on-the-day leadership to ensure
smooth execution.
- Collaborating with Retail, Logistics, Supply Chain and wider
internal teams to ensure timely product availability and alignment across
all retail activity.
What
we’re looking for:
- Experience managing and coordinating retail
operations across multiple sites or environments. Eg) events, venues or
fast-paced retail is ideal.
- Strong understanding of retail operations,
stock movement and inventory control, including allocation, tracking and
reconciliation.
- Highly organised and detail-focused, with the
ability to juggle competing priorities and deliver consistently at pace.
- Hands-on and proactive operator who is calm
under pressure, solutions-focused and comfortable working through busy trading
periods.
- Confident working with retail systems, POS
platforms, inventory management tools and Excel or similar reporting tools.
- Strong communicator with the ability to
provide clear direction to on-site teams and build effective relationships with
internal and external stakeholders.
- Relevant tertiary qualifications in Business,
Retail or Operations (or equivalent experience); B2B retail experience and
exposure to the sporting industry or sports landscape in Australia will be
highly regarded.
The TGI Sport Advantage
TGI Sport is uniquely positioned to bring together technology, creativity, expertise, and talent to deliver solutions that set us apart on the global stage. This creates unparalleled opportunities – not just for our partners, but for our people as well.
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Growth of our people: We prioritise individualised career development and progression. Learning and Development at TGI Sport spans in-house training programs and on-the-job learning, ensuring your growth aligns with our success.
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Organisational growth: since 1997 we have consistently expanded. As we grow, so too do the opportunities for our team members throughout Australia, the UK, Europe and the Americas.
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Empowering innovation: We empower our team members to push the boundaries and think creatively. By providing the autonomy to innovate, we deliver impactful solutions that benefit our clients, talent, and partners.
TGI Sport is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal
and Torres Strait Islander people to apply.
