Join Australia’s Leading Digital Health Services Team
Telecare is a fast-growing digital health company delivering high-quality telehealth services nationwide. We partner with hospitals, clinicians and patients to coordinate care efficiently through innovative technology and a highly responsive service team.
We’re now seeking a Team Lead to manage and support our Customer Service & Bookings Consultants, ensuring smooth operations and an excellent client experience.
Why You’ll Love Working With Us
- Lead a high-performing, collaborative, and supportive operations team
- Shape workflows, processes, and team culture in a growing digital health environment
- Stable, full-time opportunity in a growing tech-enabled health company
- Supportive and collaborative team culture
- Exposure to healthcare operations and digital systems
- Meaningful work that supports Australians accessing care
- Social activities and recognition program
About the Role
The Team Lead plays a pivotal role in managing a team of Telecare’s Coordinators. You’ll provide leadership, coordinate workflows, oversee service delivery, and contribute to continuous improvement and quality assurance. This is a hands-on team lead role where you will be responsible for supporting the handling of inbound calls and email enquiries, appointment bookings and client communications.
Key Responsibilities
- Lead, coach, and mentor a team of Coordinators
- Foster a positive, collaborative, and psychologically safe team culture
- Assist with onboarding, training, and performance support
- Oversee daily scheduling, bookings, and team workflow but don’t be afraid to be hands-on
- Ensure escalation pathways and processes are followed appropriately
- Support cross-functional coordination with clinicians and operational teams
- Contribute to service planning, process optimisation, and workflow enhancements
What We’re Looking For
- Demonstrated leadership experience in customer service, bookings, or healthcare administration
- Strong organisational and communication skills
- High attention to detail and strong organisational skills
- Confident using multiple digital systems
- Ability to manage competing priorities in a fast-paced environment
- Professional, calm and solution-focused approach
- Ability to manage and motivate a team effectively
- Confident with digital systems and operational workflows
- Proactive, solution-focused, and highly organised
Apply now and help shape the future of hospital care with Telecare.
