Join Australia’s Leading Digital Health Services Team
Telecare is a fast-growing digital health company delivering high-quality
telehealth services nationwide. We partner with hospitals, clinicians and
patients to coordinate care efficiently through innovative technology and a
highly responsive service team.
We’re looking for a proactive and organised Customer Service & Bookings Consultant
to join our operations team. If you enjoy working in a fast-paced environment,
managing bookings, and being the go-to person for clients, patients and stakeholders,
this could be the role for you.
Why Join Us
- Stable, full-time opportunity in a growing tech-enabled health company
- Supportive and collaborative team culture
- Exposure to healthcare operations and digital systems
- Opportunity to build experience in coordination and stakeholder engagement
- Meaningful work that supports Australians accessing care
- Social activities and recognition program
About the Role
This is a customer service and service coordination role focused on managing bookings, handling enquiries, and liaising with hospitals, clinicians and patients to ensure a seamless experience.
You’ll be the first point of contact for inbound enquiries and play a key role in keeping daily operations running smoothly.
Key Responsibilities
- Manage inbound calls and email enquiries
- Coordinate and schedule appointments using internal systems
- Liaise with hospitals, referrers, clinicians and patients
- Maintain accurate records and data entry
- Provide administrative support to the wider operations team
- Ensure bookings and service requests are processed efficiently and accurately
What We’re Looking For
- Experience in customer service, call centre, bookings or administration
- Strong communication skills (phone and email)
- High attention to detail and strong organisational skills
- Confident using multiple digital systems
- Ability to manage competing priorities in a fast-paced environment
- Professional, calm and solution-focused approach
If you enjoy structured processes, speaking with a variety of stakeholders, and being part of a team that keeps services running smoothly, we’d love to hear from you.
Apply now and help shape the future of hospital care with Telecare.
