Job Opportunity- Account Manager
Location: Newcastle Region, NSW
Reports To: Sales Manager
About the Role
Reporting to the Sales Manager, the Account Manager is responsible for executing strategic account plans to grow business across a portfolio of key customers. You’ll lead the discovery process with customers, qualify high-value opportunities, and present technical solutions that deliver measurable value.
This is a proactive, growth-focused sales role, where your focus will be on developing new business and strategic customer partnerships supported by a collaborative team environment and a globally respected brand.
Key Responsibilities
Strategic Account Management
- Develop and maintain strong relationships with key decision-makers at strategic accounts
- Create detailed Account Plans based on customer drivers, industry trends and upcoming projects
- Understand customer buying behaviours, decision-making processes, and organisational structures
- Understand customer plant, process & value chain.
- Work collaboratively across Swagelok teams to deliver integrated solutions
Sales Growth & Opportunity Development
- Identify and develop opportunities using the CRM Opportunity Pipeline and Sales process
- Design and present tailored proposals that demonstrate clear commercial and technical value
- Link Swagelok solutions to customer goals, driving long-term buying behaviour change
- Create and deliver professional proposals, technical & capabilities presentations, and value-in-partnership (VIP) reports
Collaboration & Internal Engagement
- Leverage cross-functional teams (engineering, customer service, technical experts) to meet customer needs
- Support customer onboarding with appropriate Swagelok resources and team introductions
- Use tools like the Sales Dashboard to track performance and identify product/service gaps
Reporting & CRM
- Plan, execute, and report on all customer interactions via CRM in a timely manner
- Maintain accurate records of opportunities, including win/loss reasons and next steps
- Ensure calendar visibility for “big rock” activities and priority customer engagements
Personal & Professional Development
- Develop a Personal Development Plan with your manager and complete relevant training
- Participate in Swagelok ANZ and global training modules, and continually build business acumen
- Stay informed about the competitive landscape and evolving customer challenges
What We’re Looking For
Essential:
- Proven ability to develop and maintain strong customer relationships
- Strong communication, negotiation, and presentation skills
- Ability to collaborate with cross-functional teams and manage multiple stakeholders
- A proactive, solutions-focused mindset with attention to detail and accountability
- Ability to quickly grasp technical concepts and communicate them effectively
Desirable:
- Experience in industrial sales, especially in sectors like Oil & Gas, Chemical Processing, Mining, R&D, Clean Energy
- Engineering degree or Trade Qualification
If this sounds like you Click Apply Now!
