Front Desk Receptionist (Bilingual in Chinese & English)

About Us

Sunnycare is one of the leading healthcare providers in Queensland, delivering comprehensive services across both residential aged care and in-home care. Equipped with modern facilities, we are committed to bringing warmth and care to our clients through personalised service plans—supporting their independence while keeping them closely connected to the community.

We are a multicultural organisation with team members from diverse backgrounds, enabling us to better understand and support the various challenges our clients may face in their daily lives.

About the Role

We are currently seeking a friendly and professional Front Desk Receptionist to join our team.

This is a part-time position (3 days per week), reporting directly to the Hospitality Manager. As the first point of contact for our facility, you will be responsible for welcoming residents, visitors, and staff, delivering a high standard of customer service with warmth and professionalism. Additional shifts may become available depending on operational needs.

Key Responsibilities

• Greet and assist residents, families, and visitors
• Answer phone calls and respond to emails, directing enquiries appropriately
• Manage visitor sign-in and maintain a clean, professional front desk area
• Handle mail, deliveries, and general administrative tasks
• Provide administrative support and assist with ad hoc duties as required

About You

• Fluent in Mandarin, Cantonese, and English
• Minimum of 2 years’ experience in a receptionist or customer service role
• Strong communication and interpersonal skills
• Patient and empathetic when working with elderly individuals
• Excellent organisational and multitasking abilities
• Proficient in Microsoft Office
• Willing to work occasional weekends

Why Join Sunnycare

• Supportive and multicultural team environment
• Opportunities for career growth as the organisation expands
• Modern, purpose-built aged care facilities
• Meaningful and rewarding work
• Stage 2 expansion opening in July, offering more hours and career progression opportunities

How to Apply

If you meet the above requirements and are interested in this role, please send your resume and cover letter to resume@sunnycare.com.au, or text 0450 570 518 for more information.

Thank you for your interest in Sunnycare.