At Sunflower Services, we are committed to delivering high‑quality, person‑centred support that empowers people with disabilities to live fulfilling and independent lives. As we continue to grow, we are seeking a proactive and detail‑focused Rostering Coordinator to join our team.
This is an exciting opportunity for someone who thrives in a fast‑paced environment and enjoys working collaboratively to ensure seamless service delivery for participants across SIL, ILO, Community Access, and Respite programs.
About the role
As the Rostering Coordinator, you will play a key role in maintaining accurate, efficient, and participant‑focused staff rosters across our services. Your work will directly support continuity of care by ensuring the right team members are matched to the right participants at the right time.
You will manage roster changes, fill staffing gaps, respond to last‑minute adjustments, and work closely with House Managers, Case Workers, and operational teams to ensure all rostering practices meet compliance, award requirements, and organisational standards.
Key responsibilities
- Develop, maintain, and adjust rosters that align with participant needs and operational requirements.
- Ensure roster compliance with the SCHADS Award, NDIS requirements, and organisational policies.
- Allocate shifts based on staff availability, qualifications, skills, and participant preferences.
- Respond to staffing changes, cancellations, and emergencies to maintain continuity of care.
- Monitor working hours, overtime, leave balances, and allowances to support workforce wellbeing and compliance.
- Collaborate with internal stakeholders to address staffing gaps and service needs.
- Maintain accurate records and documentation across all rostering systems and communication channels.
- Utilise CRM and rostering software effectively (e.g., ShiftCare).
About you
- Experience in the disability or NDIS sector.
- Demonstrated experience in rostering within a dynamic environment.
- Strong understanding of NDIS support types (SIL, ILO, Community Access, STA/Respite).
- Excellent communication skills and the ability to build strong working relationships.
- High attention to detail with strong organisational and problem‑solving abilities.
- Confidence using rostering systems and Microsoft Office.
Desirable
- Certificate III/IV in Disability, Community Services, or a related field.
- Understanding of SCHADS Award and NDIS Practice Standards.
- First Aid and CPR certification.
- Valid Working With Children Check.
Why join us?
- A supportive, values‑driven organisation that genuinely cares about staff wellbeing.
- Supportive team with development opportunities.
- Meaningful work supporting employee experience in a growing organisation.
- Monthly team lunches.
- Birthday Day Off for your birthday.
- Incredible team culture and regular bonding activities.
- Work‑from‑home opportunities (where operationally appropriate).
- The opportunity to make a real impact in the lives of participants and their families.
- A collaborative team environment where your ideas and initiative are welcomed.
- Ongoing development and career growth opportunities.
Ready to apply?
If you are passionate about delivering high‑quality support and thrive in a collaborative, people‑focused environment, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and interest in the role.
