Whilst knowledge of Cars is always a benefit, you aren’t responsible to diagnose faults. We have incredible Technicians for that!
Your role as a Sunco Motors Service Advisor, will be to act as the channel between our Customers and our Service department.
This is a full-time Customer Service opportunity, located in the heart of the Sunshine Coast. We are looking for the right staff, with the right attitude and willingness to learn and grow with us.
About Your Role
- Actively listening to our Customers – Gathering and providing clear information for the Technicians
- Quoting Customers on vehicle services and repairs
- Proactively communicate to Customers and not “wait until they call”
- Upselling beneficial products and services based on the Customer’s needs
- Daily Administration tasks including processing repair orders, invoices, payments and actioning warranty claims
- Monitor and ensure satisfactory resolution of all Customer complaints under your control
- Interdepartmental collaboration
- Nurture our existing, loyal Customer Base and develop new Customer relationships through an “Industry Best’ Customer experience
About You
- Experience in Dealerships preferred
- DMS experience beneficial
- Administration experience or excellent computer skills are essential
- Comfortable with the uncomfortable conversations
- Understands Targets, KPI’s and industry measures
- Knows how to connect with people and appreciates what a “Quality Customer Service Experience” truly means
- Well-presented and a consummate professional
- Reliable and committed to a full time role
- Able to survive and thrive in a fast-paced, high-pressure environment
- Solution focused with excellent time management skills
- Complaint management skills
- Follows a proactive, not reactive approach
- Organised with the ability to multi-task
- A problem solver who is able to prioritise
The Benefits
- Base rate paid weekly
- WEEKLY Commissions paid on additional product and service sales
- MONTHLY CSI Bonuses paid on achieving set targets
We offer modern facilities, and a highly experienced management team to support you in your career.
NB: Only shortlisted Applicants will be contacted
If this role is ticking all your boxes and you want to be a part of our award-winning team, please click APPLY NOW or send your Resume and Cover Letter to HR@suncomotors.com.au
The Sunco Motors Group is a family-owned business successfully operating multi-award-winning dealerships, who have been servicing the motoring needs of Sunshine Coast residents for 3 decades. We have since grown to include Hervey Bay, Maryborough and Kingaroy.
Sunco Motors Group:
- Is an Equal Opportunity Employer
- Provides a Smoke Free Environment
