Regional Service Manager

About the Organisation

Strive Community Care is dedicated to providing intensive therapeutic support and mentoring for vulnerable children and young people. We operate under a “best interest of the child” framework, valuing strengths-based approaches, cultural competence, and the creation of nurturing, home-like environments.

Position Summary

The Regional Service Manager provides high-level leadership and oversight to a cluster of Out of Home Care (OOHC) services. The role supervises Therapeutic Care Managers (TCMs) to ensure the delivery of trauma-informed, culturally safe, and therapeutic care.

This position acts as a critical bridge between regional strategy and service delivery, providing senior management support and participating in a secondary on-call roster.

Key Relationships

Internal

• Regional Managers
• Care Services Manager
• Therapeutic Care Managers
• People & Culture Team
• Quality & Safeguarding Team

External

• Department of Child Safety
• Youth Justice
• Queensland Health
• Local Community Service Providers

Key Responsibilities

• Oversee OOHC services to ensure alignment with trauma-informed practices, legislation, and organisational policies
• Supervise, mentor, and conduct performance reviews for Therapeutic Care Managers
• Oversee rostering and ensure compliance with SCHADS Award requirements
• Audit client files and documentation to ensure compliance with legislation and standards
• Maintain strong stakeholder relationships to support case planning and service delivery
• Lead service reviews and continuous improvement initiatives
• Manage regional budgets, including staffing and operational costs
• Lead recruitment, onboarding, and training of new staff
• Support regional growth and establishment of new residential services
• Participate in a rotating Second On-Call roster, providing after-hours leadership support

Qualifications and Experience

Essential

• Degree in Social Science or related field (or equivalent experience with relevant Diploma)
• Significant experience in staff management within residential care or human services
• Current Blue Card, Yellow Card, First Aid Certificate, and Driver’s Licence
• National Criminal History Check and Health Declaration

Desirable

• Experience in program design and service review
• Understanding of contract management and compliance
• Strong knowledge of trauma-informed care and child development

Selection Criteria

• Demonstrated ability to lead complex OOHC or human services programs
• Strong knowledge of compliance frameworks (e.g., HSQF) and auditing processes
• Proven leadership, mentoring, and team development skills
• Strong crisis management and decision-making ability
• Ability to build and maintain stakeholder relationships
• Experience in service improvement and evidence-based practice
• Capacity to operate at a senior leadership level and manage competing priorities
• Commitment to culturally safe practice with Aboriginal and Torres Strait Islander communities

Terms and Conditions

• Full-time position (1.0 FTE)
• Remuneration in accordance with SCHADS Award
• Participation in 24/7 On-Call roster (Second On-Call)
• Frequent regional travel required
• Flexible working hours required