Summary
We are seeking a highly capable Office Administrator / Receptionist to join our team. The ideal candidate will bring extensive experience in office administration and reception, demonstrating professionalism and reliability in a dynamic work environment. This role is suited to someone who can effectively manage front desk operations, support day-to-day administrative functions, and contribute to a positive and organised workplace.
Key Responsibilities
- Manage front desk operations, greet visitors, and handle incoming inquiries with professionalism and courtesy.
- Support daily office functions, including scheduling, record-keeping, and document management.
- Utilise the Microsoft 365 suite (Word, Excel, Outlook, Teams) and Xero accounting software for administrative tasks.
- Streamline administrative processes and assist in implementing workflow improvements.
- Maintain compliance with workplace privacy, safety, and compliance procedures.
- Coordinate with staff and provide exceptional customer service to clients and visitors.
Qualifications & Experience
- Diploma or Certificate III/IV in Business Administration, Office Administration, or equivalent professional experience.
- Proficiency with the Microsoft 365 suite and Xero accounting software.
- Customer service or reception training/certification (e.g., Certificate III in Customer Engagement) is highly regarded.
- Strong organisational, communication, and time management skills, supported by relevant professional development or short courses.
- 4–6 years’ experience in reception and office administration, preferably in a busy office, educational, or healthcare setting.
- Familiarity with workplace compliance, privacy, and safety procedures (e.g., WHS training) is beneficial.
- Experience handling complex enquiries and supporting improvements to administrative processes.
