The Role
As a Managed Technology Project Administrator at Infotrust, you’ll play a pivotal role in overseeing and coordinating multiple customer-facing and internal initiatives. You’ll ensure the successful delivery of Installations, Additions, Moves & Changes (IMACs), manage client onboarding, and drive product and service uplift projects. This role is all about planning, executing, and monitoring a pipeline of IMAC deliveries, collaborating with technical, procurement, and cyber security specialists, and ensuring a smooth handover to our Service Desk team for ongoing support.
Key Responsibilities
- Oversee delivery management, governance, and reporting for client and internal initiatives
- Provide clear, transparent reporting to clients, internal teams, and suppliers
- Participate in presales activities to ensure deliveries are scoped, resourced, and scheduled
- Build and manage delivery schedules in ServiceNow, coordinating technical engineering and Service Desk handover tasks
- Identify and manage dependencies impacting delivery
- Track and manage scope, cost, schedule, and resources using RAID practices
- Lead cross-functional teams to achieve program objectives
- Foster a collaborative, inclusive team culture focused on knowledge sharing and continuous improvement
- Establish and maintain quality standards and compliance with Infotrust’s internal policies
- Conduct regular reviews and audits of deliverables and processes
- Implement continuous improvement initiatives to enhance program effectiveness and customer satisfaction
- Ensure smooth transition of deliverables to clients and Service Desk teams
About You
- 3–5 years’ experience in project management or administration, with a proven track record of successful team collaboration and solution delivery
- Strong leadership, communication, and interpersonal skills
- Excellent organisational and problem-solving abilities, with the capacity to manage multiple priorities
- Proficiency in project management tools (ServiceNow experience highly regarded)
- High-level understanding of managed technology products and ITIL processes
- Experience in cyber security services/software highly regarded
- Project Management Professional (PMP) certification or equivalent preferred
- Experience in client-facing roles highly regarded
- Qualifications in project management or business highly regarded
How to Apply
Please click to apply now, or for more information reach out to: Kristen.brinker@infotrust.com.au
