Events & Administration Manager (Melbourne)
About Us:
Sports Entertainment Group is a sports media content and entertainment business, with the unique capability to deliver brand stories to audiences across Australia via multiple platforms including radio, print, television, digital, in-stadium and events. Based in Melbourne, you will play a key role across our business.
Ballpark Entertainment is the events, experiences and hospitality division of Sports Entertainment Network. When thinking of the biggest and greatest events either Australian or Internationally, we are there! From the AFL Grand Final to State of Origin, the Super Bowl & the famous Birdcage at Flemington’s Spring Carnival, Ballpark Entertainment is your key to unlocking the wonderful world of events.
Key Responsibilities:
Ticket and Hospitality Management
- Oversee the entire ticketing process, including pricing, sales, and distribution
- Manage ticketing systems and ensure accurate and timely reporting
- Develop and implement strategies to maximise ticket sales and revenue
- Monitoring of ticketing enquiries email inbox with responses provided within 24 hours
- Manage attendee communications for those attending upcoming events
- Coordinate hospitality packages, including VIP experiences, catering, and special services
- Ensure high standards of customer service and guest satisfaction
- Liaise with vendors and service providers to deliver exceptional hospitality experiences
Prize Management
• Working with relevant internal and external stakeholders on prizing solutions for on air promotions as well as external client promotions
• Management of administration, distribution of prizing and communication to prize winners
Financial Management
- Monthly financial reporting on ticketing and hospitality functions of the business
- Management of venue agreements including bookings and usage
- Reviewing all new bookings within a 24 hour time frame and reconciling accordingly
- Weekly reconciliation of management team corporate credit cards
Customer Relations
- Handle customer inquiries and resolve issues promptly and professionally
- Develop and maintain strong relationships with key clients and stakeholders
- Gather and analyse customer feedback to improve services
Administration Management:
- Coordination of team meetings
- Sales collateral management
- Assisting management team with a rang of administrational tasks including but not limited to sales proposals, research projects and quote sourcing
Key requirements:
- High developed technological skills including all Microsoft Office products (highly developed excel skills required including user of basic formulas)
- Strong communication, organisation and planning skills
- Previous experience in customer service
- Demonstrated ability to multitask
- Strong communication, time management and organisational skills
- Outstanding attention to detail
- Ability to build and maintain good working relationships with internal and external stakeholders
You must be confident, proactive and flexible to the changing needs of our business. Apply today to be considered for this exciting opportunity!
Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds.
