Summary:
We are seeking a dedicated Customer Service Assistant to join our team in Penrith, New South Wales. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met efficiently and effectively. As a key member of our call centre, you will contribute to enhancing customer satisfaction and loyalty, playing a vital role in our business success.
Who are we?
Sitemax is a company that supplies a full range of containment mesh and signage
products for wrapping around the scaffold and fences of any construction or
development project. Sitemax has been in business since 2003 and is fast-growing.
Join Our Client Support Team
If you enjoy helping people, solving problems, and being
part of a supportive team, we’d love to hear from you.
Key Responsibilities
• Respond to inbound customer enquiries via phone and email
in a professional and timely manner
• Assist customers with order tracking, delivery follow-ups, and general
support enquiries
• Build positive relationships with customers by understanding their needs and
providing effective solutions
• Maintain accurate customer records and complete general administrative tasks
and data entry
• Liaise with internal departments to coordinate resolutions and ensure a
smooth customer experience
• Contribute to a positive team environment and support continuous improvement
initiatives
• Assist with additional administrative and support tasks as required
What We Offer
• Competitive salary + 12% Superannuation
• Permanent full-time position (40 hours per week)
• Paid onsite training and ongoing support
• Monday to Friday schedule — 7:30am to 4:00pm
• Supportive team culture with regular team breakfasts and lunches
• Stable, long-term career opportunity within a growing business
About You
We’re looking for someone who is:
• Passionate about delivering excellent customer service
• Calm, resilient, and empathetic when handling customer enquiries
• A confident communicator with strong written and verbal communication skills
• Organised, detail-oriented, and able to manage multiple tasks effectively
• A proactive problem solver who enjoys finding practical solutions
• Comfortable learning new systems and navigating technology efficiently
• A reliable team player who contributes positively to team success
If you take pride in your work and enjoy helping customers,
we’d love to hear from you.
