We’re looking for a Technical Support Engineer with minimum 1–2 years’ experience to join our team in a unique hybrid role that offers the best of both worlds. You’ll split your time approximately 50/50 between an inner northside client site and our Milton office, supporting end users onsite while also being part of our experienced Service Desk team. (Parking is available at both sites!)
This is a great opportunity for someone who enjoys variety, values strong client relationships,
and wants to build their technical capability in a supportive MSP environment. You’ll act as a key point of contact for the client while being backed by a collaborative internal team that is committed to delivering excellent service.
Why Sentrian?
Sentrian is a Brisbane‑based MSP with 30+ years’ experience delivering managed technology services to a diverse East Coast client base. We’re proud to be a certified Great Place to Work for eight consecutive years, and we invest heavily in our people through supported training, paid learning time, and clear development pathways.
About the role
In this role, you’ll be a key support contact for one of our clients while also contributing to our
wider Service Desk function. You’ll provide a mix of onsite and remote support, work closely with internal teams, and build broad experience across end-user support.
Your responsibilities will include:
- Resolving Level 1–2 incidents and service requests.
- Managing calls, tickets, monitoring alerts and escalations.
- Provide remote and onsite support across client infrastructure.
- Work with vendors/third parties when required.
- Handle user administration across Microsoft cloud services.
Experience you bring:
You’ll ideally have minimum 1–2 years’ experience in a technical support environment, preferably within an MSP, along with:
- Microsoft Office 365 (Entra, Intune, Exchange, SharePoint & Teams).
- Windows desktop and server environments.
- Ability to use PowerShell commands and basic scripts.
- Solid desktop support including remote support.
- Strong communication skills and a genuine focus on client service.
Bonus points for experience with:
- ConnectWise Manage and Ninja
- Microsoft Remote Desktop and VPN
- 3CX and Teams Calling
- Microsoft Entra and Duo MFA
- Mikrotik routers
- Ubiquiti Unifi
- Threatlocker
About you:
You enjoy helping people, solving problems, and learning new technologies. You communicate clearly, build trust easily, and take pride in delivering a great support experience. You’re curious, reliable, and motivated to keep developing your technical skills.
Sentrian Perks!
Our salary packages are generous and we also pay for every hour of overtime worked. Our vibrant
work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance and our other benefits include:
- Home internet allowance
- Mobile phone allowance
- BYOD laptop allowance
- Employee recognition programs
- Day off on your birthday
- Volunteer leave
- Flexible work arrangements
- Health and fitness subsidies
- Employee assistance program
- Corporate benefits program
And yes – you will be paid to train! We believe that our staff need to be the best that they can be
in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training – including paid training leave!
Most importantly, you will work with a group of professionals who will enable you to grow in your
career. You will enjoy being an important part of a team who know how to work smart and enjoy themselves.
Sentrian is a place where dedication and skills go hand in hand with learning and enjoying work.
Only candidates with current working visas or permanent residents of Australia or New Zealand will be considered.
