Technical Support Engineer (L2) – MSP

This role is only for tech engineers with MSP or multi-client Service Desk experience. If you have supported multiple clients, worked with ticketing systems daily, and handled Level 1-2 tickets with a Managed Services Provider, then read on… 

Why Sentrian? 

Sentrian is a Brisbane‑based MSP with 30+ years’ experience delivering managed IT services to a diverse East Coast client base. We’re proud to be a certified Great Place to Work for seven consecutive years, and we invest heavily in our people through supported training, paid learning time, and clear technical pathways.

About the role 

We are dedicating resources to a client and are looking to bolster our Service Desk during this period. As such, we are now looking for a Technical Support Engineer with minimum 2 years’ experience working in an MSP or equivalent multi-client support environment to support our Brisbane clients for an initial 3 month period.   

Primarily your responsibilities will include: 

• Resolve Level 1–2 incidents and service requests 
• Manage calls, tickets, monitoring alerts and escalations 
• Provide remote and onsite support for client infrastructure 
• Work with vendors/third parties when required 
• Handle user administration across Microsoft cloud services 

This is a pivotal role with direct client connection, so communication skills and curiosity are essential.  

Experience you bring: 

• Microsoft Office 365 (Entra, Intune, Exchange, SharePoint & Teams). 
• Windows desktop and server. 
• Ability to use PowerShell commands and basic scripts 
• Extensive experience with desktop support including remote support. 
• Experience with ConnectWise Manage and Automate is an advantage. 

Bonus points for experience with: 

• Microsoft Remote Desktop and VPN 
• 3CX and Teams Calling 
• Microsoft Entra and Duo MFA 
• Mikrotik routers 
• Ubiquiti Unifi 
• Threatlocker 

What makes Sentrian different 

You’ll learn across multiple technologies, interact with Level 3 engineers and project teams, and be supported to grow your cloud and automation capability. We want people who enjoy solving problems and enjoy working in a team with likeminded, professional engineers. 

Most importantly, you’ll join a team of professionals who support each other, take pride in what they do, and enjoy their work. 

Only candidates with current Australian or New Zealand work rights will be considered.