About Sculptform
Sculptform is a global leader in the design and
manufacturing realm, defining excellence through our groundbreaking
architectural solutions. The core of our mission is an unwavering commitment to
being a trusted partner to the world’s top 10 architecture firms.
Anchored by our motto of “beautiful designs made
buildable,” we have etched our place as the go-to design partner for our
esteemed clients across the world. Showcasing an extensive product range
encompassing impressive architectural wall, ceiling, and facade systems, all
based in our cutting-edge manufacturing facility and headquarters in Bendigo.
Position Overview
We are seeking a passionate and motivated Customer
Service professional to join our growing team on a fixed-term maternity
leave contract through to late January 2027.
This is a full-time position working 8:00am to
4:30pm, Monday to Friday, offering consistent hours with no weekend work.
It’s a fantastic opportunity to step into a key role within a global business,
gain exposure to high-profile architectural projects, and build your experience
within a supportive and high-performing team.
As the first point of contact for customer
enquiries, you will play a vital part in ensuring exceptional service across
all touchpoints.
You will triage incoming calls and emails, provide
accurate product information, and identify opportunities to support the sales
pipeline. Your proactive approach and strong communication skills will help
drive positive customer experiences and contribute to Sculptform’s ongoing
success.
Key Responsibilities
• Manage all incoming calls and enquiries,
providing prompt, professional service
• Deliver accurate product information and first-contact resolutions where
possible
• Identify lead opportunities from customer interactions and assign accordingly
• Maintain high standards of customer focus and productivity across all
interactions
About You
• A strong customer-first mindset and excellent
communication skills
• Highly organised with the ability to prioritise and manage multiple tasks
• Proactive, accountable, and solutions-oriented
• Driven to meet KPIs and thrive in a fast-paced environment
• A positive attitude and team-player approach
• Previous customer service or sales support experience highly regarded
• An interest in design, architecture, or building products is an advantage
What We Offer
• Competitive salary and company-wide
profit-sharing bonus scheme
• Opportunity to work in a global team and engage with the world’s top 10
architecture firms and their associated projects
• A genuine opportunity to make an impact in a key customer-facing role
• Work with a great team of professionals and access professional development
opportunities
• Free on-site parking available
• Daily morning tea catering and barista coffee bar to fuel your day
Application Process
Our team is important to us, and we place great
emphasis on our recruitment and onboarding process. A successful candidate
would typically go through two interviews, with a final step of reference
checks.
This role offers an excellent opportunity to gain
valuable experience within Sculptform, with the potential for future
opportunities depending on performance and business needs.
For your confidential application, please forward a
cover letter and your resume via Seek. We thank all applicants for their
interest. All shortlisted candidates will be contacted for interview.
