Location: Glendenning, NSW (2761)
Office-based with regular on-road customer engagement
Industry: Steel Fabrication | Residential Housing
What’s in It for you?
- Car allowance
- Birthday leave – a paid day off to celebrate you
- Supportive growth-focused business that encourages innovation and continuous learning
- Regular team events including quarterly BBQs, EOFY celebrations, and end-of-year events
- Monthly peer-nominated recognition program
- Access to our Employee Perks Store
- Work from a new purpose-built office and modern 11,000 sqm factory
The Role
As a Key Account Manager at Steel Builders, you will take ownership of a portfolio of key customer accounts, focused on building long-term partnerships while identifying opportunities to grow account value and expand our footprint within existing and new customers.
In addition to managing established relationships, you’ll proactively spot opportunities for organic growth — whether through new projects, upselling additional services, or introducing Steel Builders to new contacts within customer organisations or adjacent accounts. You’ll work closely with internal teams to convert opportunities into reliable, high-quality outcomes for our customers.
This role offers a strong balance of relationship management, commercial thinking, and opportunity-led sales activity, suited to someone who enjoys growing business through trusted partnerships rather than transactional selling.
Key Responsibilities
- Manage and nurture a portfolio of key customer accounts, acting as the primary point of contact
- Build trusted, long-term relationships with customers through regular engagement and site visits
- Develop account plans that drive retention, account growth, and uncover new opportunities
- Identify and progress new business opportunities within existing accounts and across the broader customer network
- Understand customer pipelines, upcoming projects, and business priorities to proactively support growth
- Clearly communicate Steel Builders’ product capability, service offering, and value proposition
- Work collaboratively with production, operations, and customer service teams to ensure seamless delivery
- Resolve customer issues effectively and implement improvements to prevent future concerns
Skills & Experience
We’re ideally looking for someone with:
- Proven experience in Key Account Management or Account Management within a B2B environment, ideally in manufacturing, construction, steel, building products, or a related industry
- Demonstrated ability to grow and develop accounts through strong relationships and commercial insight
- Experience identifying and progressing new business opportunities within existing client portfolios
- Strong communication and stakeholder management skills, with confidence engaging customers at multiple levels
- A proactive, solutions-focused mindset with the ability to anticipate customer needs
- Experience coordinating with internal teams to deliver customer outcomes
- Strong organisational skills with the ability to manage multiple accounts and priorities effectively
- Comfortable working both on the road with customers and from the office
- Customer-focused approach with a natural ability to build trust and credibility
- Experience with CRM and pipeline management
- Knowledge of residential construction or steel fabrication environments will be highly regarded
Who are we?
Since 2010, Steel Builders has established a strong market presence in the residential housing industry. Steel Builders is 100% Australian owned and manufactured in accordance with Australian
standards. With a team of experienced professionals, we are committed to
creating smarter solutions suited to the needs of our customers.
In July 2023, Steel Builders Group expanded into the Queensland market with acquiring Network Steel. Steel Builders’ full-service model and Network Steel’s local fabrication strength
come together to give customers faster turnarounds, practical technical support and
consistent quality, wherever the job is. Collaboration is how we work.
Recently, the Steel Builders team have moved into a new purpose-built multi-level office and factory space. The factory features 11,000 square metres, providing a great opportunity to build the sales pipeline at Steel Builders.
How to Apply
Apply now or reach out to Adrianna – HR Admin via SEEK to learn more. Let’s build something great—together.
