Join our team as an Installation & Technical Design Specialist
Are you a hands-on problem solver with a passion for precision and design? Do you thrive in a role where no two days are the same, moving from onsite installations to technical design support, quoting, and customer interactions? Santa Fe Shutters is looking for a versatile Installation & Technical Design Specialist to join our Auckland team.
This full-time role is ideal for someone who loves combining technical knowledge with practical skills. You’ll play a crucial part in delivering top-tier window treatment solutions, ensuring every shutter, blind, and shade we install exceeds expectations.
What You’ll Be Doing:
Installation & Onsite Service
- Install our premium shutters, blinds, and roller shades in residential and commercial settings
- Carry out final site measures and troubleshoot installation feasibility
- Handle minor repairs and re-installations with professionalism
- Identify and report any product or install issues for continuous improvement
Design & Technical Quoting
- Design and quote on the Norman range of products for both retail and wholesale customers
- Provide technical advice and confirm product suitability for site-specific conditions
- Interpret plans, check specifications, and liaise with sales, planning, and offshore manufacturing teams
- Ensure all details in CRM/order systems are accurate and complete
Training & Product Expertise
- Be our go-to expert for all things shutters and blinds in Auckland
- Train internal teams, installers, and wholesale agents on products and processes
- Support new product launches and contribute to technical documentation and training resources
Service & Warranty Support (RGA)
- Attend to service and warranty jobs, inspect products, remeasure openings, and follow through with replacements
- Keep customers informed and documentation up to date
What You’ll Bring:
- 3–5 years’ experience in installation, quoting, or technical design in the window treatment industry
- Strong spatial awareness and top-notch attention to detail
- Excellent communication and problem-solving skills
- Familiarity with Blind Matrix (or similar platforms) and digital tools
- Fit and able to lift/carry products and work on-site
- Full NZ driver’s license and clean driving record
- Self-motivated with great time management skills
Benefits
- Competitive salary.
- Company vehicle, tools, phone, and uniform provided.
- Commission and fitting fee structure (where applicable).
- Ongoing training and professional development.
- Opportunities to shape product evolution and customer experience.
Why Join Santa Fe?
We’re not just selling window treatments—we’re delivering style, function, and a best-in-class customer experience. With a strong brand, supportive culture, and a growing national footprint, you’ll be joining a team that values craftsmanship, innovation, and great people.
Ready to make an impact and grow your career in a role that blends technical skill with real-world results?
About Santa Fe:
For over 23 years, Santa Fe has been a leader in premium window treatments across New Zealand. As part of the Norman global group, we offer unrivalled product quality and design flexibility. With offices in Auckland, Tauranga, and Christchurch, our mission is simple: deliver beautiful, functional spaces with unmatched service.
Apply Now
If you’re ready to join a forward-thinking team where you can own your territory, grow your income, and create stunning interiors—email Tim at tim@santafe.co.nz.
Please note: We do not always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply early.
