About RPM Hire
Started in May 2011, RPM Hire has quickly grown into a leader and shaper of the traffic management equipment hire marketplace. RPM Hire prides itself on excellent customer service and a clear strategy to be the best in the industry. We currently operate in VIC, NSW, QLD, TAS, SA & WA, with further expansion on the horizon. We seek to maintain steady and controlled growth, whilst constantly improving the products and service that we offer.
Our Vision is to lead as the premier supplier of traffic management equipment hire in Australia, distinguished by customer satisfaction, equipment reliability, and professionalism. We aim to fuse unparalleled customer service with top-tier equipment at competitive rates to optimize value for our clientele.
Our Culture is built upon core values: People Matter, Thirst for Improvement, Be Memorable, Be Courageous, and Safely Get Sh!t Done, fostering enduring collaborative relationships with our customers.
Industry Recognition:
In June 2025, we were proudly recognised by the Hire and Rental Industry Association (HRIA), winning:
🏆 Hire Company of the Year
🏆 People and Culture Award
Join us and be part of a team that’s making an impact across Australia – and soon, the world.
The Opportunity
Exciting opportunity to join a highly skilled and motivated NSW team as Operations Manager. You will be responsible for the day to day running of the drivers and coordination of all site jobs, this is a pivotal role in driving the business forward.
The key to the success of this role will be delivering on operational objectives, ensuring all clients needs are met and embracing the fun, motivated and hard-working culture of the company.
The successful applicant will have strong values that align with RPM Hire’s values.
Key Responsibilities
- Lead and manage all operations personnel and drivers, including recruitment, training, and performance management.
- Supervise the Scheduler, ensuring smooth scheduling and allocation of resources.
- Conduct Toolbox Meetings, record minutes, and assign tasks accordingly.
- Oversee the movement and allocation of RPM equipment, supporting operational efficiency.
- Ensure compliance with customer requirements and company processes.
- Maintain strong relationships with key clients, suppliers, and cross-hire partners.
- Monitor and report NPS (Net Promoter Score), escalating concerns to the COO.
- Develop and implement strategic operational plans to improve productivity and service standards.
- Review and enhance processes, policies, and systems to optimize performance.
- Manage interstate stock transfers, including journey planning and compliance with safety guidelines.
- Collaborate with the workshop and Scheduler to prioritize equipment repairs and manage customer chargebacks.
- Oversee Sales to Operations integration, ensuring seamless service delivery.
- Strengthen client relationships through customer visits and proactive issue resolution.
- Improve workflow, equipment layout, and fleet control in compliance with road safety standards.
The Successful applicant
- Previous management experience working in a fast paced environment
- Excellent people and communication skills
- A positive ‘can-do’ attitude
- Highly organised, and a great attention to detail
- Exceptional work ethic
- Ability to demonstrate initiative and take responsibility for the timely completion of tasks
- Experience in either the Hire or Traffic Management industries is preferred
If you’re a strategic leader with strong operational expertise, apply now to be part of a growing team!
The Benefits of Working at RPM Hire
- Safety first culture
- Full training provided
- Modern, maintained vehicle fleet
- Ongoing training and development opportunities
- Employee profit share program
- You will be part of a supportive, fun and inclusive team
- We care about our employee’s wellbeing. You will have access to our Employee Assistance Program and other wellbeing initiatives
If this opportunity aligns with your aspirations, apply now by submitting your resume!
Successful applicants will undergo and pass a Police Check and Pre-Medical as part of the hiring process.
RPM Hire is an equal opportunity employer, committed to maintaining a diverse and inclusive workplace that values differences.
