Head of Memberships & Communities

Reporting directly to the CEO and operating as a key member of the Club Leadership Team, the part time (4 days pw) Head of Memberships & Communities is responsible for the end‑to‑end management of memberships, member experience, boating communities, sailing operations, office administration and concierge services.

You will play a pivotal role in strengthening member engagement, leading diverse teams, and ensuring our communities and programs are well‑governed, safe, compliant and financially sustainable.

Responsibilities:

Memberships & Communities

• Act as the key contact for our seven boating communities, including Sail Racing, Sail Cruising, Cruising, Mini Mariners, Game Fishing, Top Hat and Timber & Classic Boating
• Oversee governance, administration and communication across boating community committees
• Drive engagement initiatives that build participation and a strong sense of community

Sailing & On‑Water Programs

• Provide leadership oversight of sailing and on‑water programs through the Sailing Coordinator
• Ensure sailing and junior programs are delivered safely and in line with Australian Sailing and Club requirements
• Support continuous improvement across volunteer coordination and participant experience

Events & Engagement

• Lead and oversee major Club and community events including regattas, cruising events, festivals, tournaments and presentation dinners
• Ensure effective planning, delivery, risk management and safety compliance across all events
• Collaborate with Marketing to support membership engagement and campaigns

Office Administration & Concierge

• Provide strategic leadership across office administration and concierge services
• Ensure exceptional front‑of‑house service for members and guests
• Drive efficient systems, processes and workflows that support the broader Club operations

You will bring:

• Demonstrated experience in senior membership, community, hospitality, sport or club based leadership roles.
• Strong people leadership, stakeholder engagement and operational management skills.
• Excellent communication, organisational and planning capability.
• Ability to manage multiple functions and priorities in a dynamic environment.
• Understanding of boating, sailing or member-based organisations is desirable.