At Rizon, we’re safeguarding communities and unlocking potential.
About the Role
As our Customer Service Consultant, you will play a key role in supporting customers whose homes or businesses have been impacted by an event or disaster. Acting as a primary point of contact, you will manage communications, support claim progression and ensure customers, insurers and internal stakeholders are kept informed at every stage. This is a fast-paced, customer-focused role where you will balance empathy with organisation, working closely with insurers, loss adjusters and internal teams to deliver outcomes aligned to KPIs, service standards and customer expectations.
Key Responsibilities
- Provide clear, timely updates and manage expectations throughout the claims journey
- Proactively monitor and coordinate claims to ensure adherence to key milestones, service
standards, and KPIs
- Manage inbound and outbound communications (phone and email) with a high level of empathy, professionalism, and responsiveness
- Review, verify, and submit documentation, ensuring accuracy and compliance with organisational requirements
- Maintain accurate and detailed data entry, records, and documentation within internal systems
About You
- A genuine desire to help people and make a positive impact
- Experience in fast-paced customer service role
- Strong communication skills, both written and verbal
- High attention to detail and accuracy in data entry and documentation
- Ability to remain calm, organised and solution-focused under pressure
- Proficiency with the Microsoft Office suite and ability to learn new systems
Why Join Us?
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Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
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Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year.
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Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
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Career Growth & Development – Grow your career with opportunities to progress laterally and vertically across our group of businesses.
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Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP) and participate in wellbeing initiatives like our annual wellness competition and corporate
discounts on health insurance with Medibank & AHM (through Employment Hero).
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Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers.
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Travel & Holiday Benefits – Access Flight Centre Corporate Benefits, including exclusive travel deals, a $50 welcome voucher and ongoing discounts on holidays, tours and travel insurance.
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Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!
About Us
Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.
At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.
