At Rizon, we’re safeguarding communities and unlocking potential.
About the Role
As our Customer Service Consultant, you will play a key role in supporting customers whose homes or businesses have been impacted by an event or disaster. As part of our Client Services team, you will manage a portfolio of claims, coordinate assessments and repairs, and act as a key point of contact for customers and partners throughout the repair journey. This is a fast-paced role
where you will provide clear updates, ensure repairs progress efficiently, and deliver reassurance and support when customers need it most.
Key Responsibilities
- Receive and triage new job allocations, coordinating urgent repairs where required
Manage a portfolio of insurance repair claims from allocation through to completion
- Act as the primary point of contact for customers, providing clear and timely
updates throughout the repair process
- Coordinate property assessments and bookings with customers, construction teams and
partners
- Liaise with insurers, loss adjusters and internal stakeholders to ensure service level
agreements and KPIs are met
- Maintain accurate records and documentation across internal and partner systems
About You
- Previous experience in customer service, claims management or case coordination
- A calm, empathetic approach and genuine desire to support customers during
stressful situations
- Strong communication and interpersonal skills – both written and verbal
- High attention to detail and ability to manage multiple tasks simultaneously
- Confident using Microsoft Office and internal systems to manage customer information
- Experience in the insurance, construction, restoration or property repair industry (highly
regarded)
Why Join Us?
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Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
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Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year including our national Christmas party.
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Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
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Career Growth & Development – Grow your career with opportunities to learn across the business, including our “Day in the Life” program, where you can spend time exploring other roles within the group.
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Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP) and participate in wellbeing initiatives like our annual wellness competition.
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Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Medibank, AHM, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers.
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Travel & Holiday Benefits – Plan your next getaway with 1000 Mile Travel, our corporate travel partner, offering tailored holiday planning and a $50 voucher on your first booking.
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Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!
About Us
Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.
At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.
