Case Manager – Insurance Repairs (Building)
Responsive Building is a leading insurance repair builder delivering high-quality claims management and repair solutions across Queensland and New South Wales. We pride ourselves on exceptional customer outcomes, quality workmanship, and a supportive team environment where people are valued and empowered to grow.
We are looking for a proactive and customer-focused Case Manager to join our expanding team and play a key role in helping homeowners get back on track after insurance events.
The Role
Reporting directly to the Senior Operations Manager, you will manage the end-to-end coordination of insurance repair projects. You’ll be the central point of contact between clients, insurers, supervisors, and trades – ensuring projects are delivered on time, on budget, and to the highest standard.
This is a varied and rewarding role ideal for someone who enjoys building strong relationships and seeing projects through from claim approval to final handover.
What You’ll Do
- Coordinate and manage repair projects in partnership with Site Supervisors and Trades, to meet timelines, quality standards, and KPIs
- Deliver outstanding customer service – keeping clients, insurers, and stakeholders informed and supported throughout the claims journey
- Complete a variety of administrative tasks associated with claims management
- Proactively resolve issues to achieve excellent outcomes
What You’ll Bring
- Australian work rights
- 2+ years’ experience in insurance claims management, project coordination, building administration, or a similar role
- Exceptional communication and customer service skills with a genuine ability to build trust
- Demonstrated professionalism, accountability, and a positive, solutions-focused attitude
- Strong willingness to learn and grow within a dynamic team
- Ability to thrive in a fast-paced environment and manage multiple projects
- Experience with the PRIME system is highly regarded
- Qualifications in Business Administration, Project Management, or Building/Construction are advantageous
Why You’ll Love Working with Us
- Highly competitive remuneration: Above-award salary + attractive performance incentives
- Strong team culture & recognition: Work in a collaborative, people-first environment where your efforts are noticed and celebrated
- Career growth: Ongoing training, mentoring, and clear pathways for progression
- Meaningful impact: Help customers rebuild and recover during some of their most challenging times
- Fully supported role: Modern tools, systems, and a genuine team that has your back
If you’re an organised, personable Case Manager who thrives on variety and wants to work for a company that truly values its people, we’d love to hear from you.
Apply now.
Responsive Building is a merit-based employer. We welcome applications from all backgrounds and are committed to providing reasonable adjustments.
