Summary:
The Program Support Worker provides administrative and operational support across RAATSIC’s programs and reports to the Program Manager of Operations. This role is key to RAATSIC’s day-to-day office operations, responsible for maintaining smooth administrative systems, coordinating office supplies and mail, and providing general support to the leadership team and broader organisation.
Alongside core administrative duties, the Program Support Worker contributes to RAATSIC’s communications presence by producing flyers, promotional materials, and social media content that reflect the organisation’s brand, values, and community identity. The role requires a highly organised, proactive, and personable individual with strong attention to detail, sound digital literacy, and a genuine commitment to supporting an Aboriginal and Torres Strait Islander community-controlled organisation.
Responsibilities:
- Strong administrative and organisational skills, with the ability to manage competing priorities, maintain accurate records, and support smooth office operations across a busy multi-program organisation
- Proficiency in Microsoft 365 applications including Word, Outlook, Excel, and Teams
- Sound written communication and organisational skills, with the ability to draft clear, professional correspondence
- Basic to intermediate graphic design skills, with experience using tools such as Canva or equivalent to produce flyers, promotional materials, and branded content
- Familiarity with social media platforms including Facebook and Instagram, with the ability to draft and schedule engaging, appropriate, and on-brand organisational content
- High level of discretion and confidentiality, with the ability to handle sensitive information in a professional and appropriate manner
- Strong interpersonal skills and a friendly, professional manner, with the ability to engage effectively with staff, visitors, community members, and external stakeholders
- Ability to work independently with initiative and to seek guidance appropriately, contributing positively to a collaborative team environment
- Participate in training and development opportunities to enhance skills and knowledge.
Commitment to culturally safe and respectful practice, with an understanding of and sensitivity to the context of Aboriginal and Torres Strait Islander community-controlled organisations.
Qualifications:
- A relevant qualification in social care, business administration or a related field is preferred but not essential.
- Previous experience in a support role is advantageous, though not required for entry-level candidates.
- Strong communication and interpersonal skills to effectively engage with clients and their families.
- Ability to work independently and as part of a team in a fast-paced environment.
- A compassionate and patient approach to client care.
- Basic computer skills for record-keeping and communication purposes.
Come and be part of a productive and positive team making a difference, creating meaningful opportunities and changing lives.
Aboriginal and Torres Strait Islander persons are encouraged to apply.
We offer leave loading, salary packaging and an Employee Assistance Program (EAP),
as well as ongoing professional development opportunities.
Applicants must hold or be willing to obtain a valid Working with Children Check (Blue
Card) before commencement and hold a current Drivers Licence.
To
Apply: Click the apply button on SEEK and provide a Resume and Cover Letter
