Case Worker – Family Participation Program & Family Wellbeing Service

The Case Worker (Family Services) provides direct, strengths-based support to Aboriginal and Torres Strait Islander families to strengthen family functioning, build protective factors, and improve outcomes for children and young people. Working as part of RAATSIC’s Family Services team, the Case Worker carries a mixed caseload of families with varying levels of need, delivering culturally safe, trauma-informed support across early intervention, family preservation, and general family wellbeing contexts.  

Operating under supervision and within established frameworks, the Case Worker engages families holistically – assessing need, developing goal-focused case plans, coordinating services, and providing practical and emotional support to help families thrive. The role requires a genuine commitment to Aboriginal and Torres Strait Islander self-determination, community-controlled service delivery, and the wellbeing of children and families. 

• Ability to build trusting, culturally safe relationships with Aboriginal and Torres Strait Islander families, including those experiencing vulnerability, adversity, or crisis  
• Sound understanding of strengths-based and trauma-informed practice, with the ability to apply these approaches across a mixed family support caseload  
• Ability to conduct family needs assessments, develop goal-focused case plans, and monitor progress against identified outcomes  
• Working knowledge of child and family wellbeing frameworks and relevant Queensland legislation, including the Child Protection Act 1999 and the Domestic and Family Violence Protection Act 2012  
• Ability to identify and respond appropriately to risk and safety concerns, including child protection and domestic and family violence, in accordance with legislative and organisational obligations  
• Strong organisational and time management skills, with the ability to manage an active caseload and competing priorities effectively  
• Proficiency in accurate and timely case noting, reporting, and client information management  
• Effective communication and interpersonal skills, with the ability to engage with families, community members, and external service providers with sensitivity and professionalism  
• Capacity to work both independently and collaboratively as part of a multidisciplinary team under supervision  
• Commitment to professional development, reflective practice, and continuous improvement in service delivery 
• Aboriginal and Torres Strait Islander person(s) are encouraged to apply
• If you are looking for a new career opportunity and passionate in providing support to Aboriginal and Torres Strait Islander families look no further!!