Intake Officer
Redfern Legal Centre
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- Sydney based
- Permanent position, full time or part time
- $90,945 – $100,194 (pro rata for part time) depending on qualifications and experience.
- Supervised by the Intake Manager
Redfern Legal Centre
Redfern Legal Centre is a non-profit community legal centre that promotes social justice and creates change. We provide free legal advice, legal services and education to people experiencing disadvantage in New South Wales. We drive innovation and change through policy and law reform work to address inequalities in the legal system, policies and social practices that cause disadvantage.
We provide effective and integrated free legal services that are client-focused, collaborative, non-discriminatory and responsive to changing community needs, to our local community as well as statewide. Our specialist legal services focus on tenancy, credit, debt and consumer law, financial abuse, employment law, international students, First Nations justice, police accountability, and provide outreach services, including through our health justice partnership.
Position Overview
The Intake Officer is a dynamic and people-focused role, requiring an understanding of the challenges faced by people experiencing disadvantage in our local catchment and statewide, and the diverse services offered by Redfern Legal Centre. The Intake Officer plays a critical role in ensuring that people who approach Redfern Legal Centre for assistance areis provided a trauma-informed, respectful, timely, and culturally safe service.
Redfern Legal Centre intake is busy and diverse – providing intake for practices that are local and statewide to the community through webforms, phone and in person enquiries. The intake officer ensures that Redfern Legal Centre intake is best practice, trauma informed, effective and efficient. The First Nations intake officer trains and supervises intake student volunteers to ensure intake practices are high quality, and directly provides intake services to the community either face to face or on the phone, and through webforms. The role involves working with clients from diverse backgrounds, and in particular First Nations clients, and staff and volunteers across Redfern Legal Centre. It requires a commitment to and skills in training, supporting and mentoring students to provide intake services. This position is a frontline, in person, office-based position in Redfern.
Position Responsibilities
- Ensure Redfern Legal Centre intake for clients is trauma-informed, culturally safe and efficient.
- Train and supervise intake volunteers to provide best-practice intake services.
- Provide trauma-informed intake services to clients face to face, over the phone and through webforms.
- Ensure the accuracy of data being collected at intake, the application of eligibility criteria and provision of accurate referral information where appropriate.
- Contribute to Redfern Legal Centre through attendance at staff meetings, stakeholder events, contribution to board and funding reports, and to the effective implementation of our Reconciliation Action Plan.
Knowledge, skills and experience
Essential
- Well-developed interpersonal, verbal and written communication and client management skills.
- Demonstrated ability in providing trauma-informed, effective and efficient intake services to clients with complex needs in challenging situations.
- Skills in MS Office software, the ability to capture and collate data accurately and contribute to reporting in client management systems.
- Demonstrated ability to work as part of a team, with a high degree of initiative and autonomy, and time management skills.
- Demonstrated ability to work with a range of people from diverse backgrounds, including clients, volunteers and other professional staff.
- A commitment to social justice and the values of Redfern Legal Centre.
- Tertiary qualification in a related field such as Social Work or Community Services.
Desirable
- Demonstrated experience in supervising volunteers.
- Experience working in a legal practice or community legal centre.
Conditions
Salary and benefits: $90,945 – $100,194 (pro rata for part time), depending on qualifications and experience.
Superannuation and annual leave loading are paid in addition.
As a Public Benevolent Institution, Redfern Legal Centre can offer staff generous salary packaging options. The tax savings for a staff member choosing to take full advantage of the salary packaging option mean that their take home salary may be increased by up to $6,000 per annum.
Redfern Legal Centre is a diverse, culturally safe and inclusive workplace that offers flexible conditions and supports wellbeing. Our enterprise agreement offers a 35-hour working week, time in lieu options and a paid end of year closure of two weeks (including public holidays) on top of four weeks annual leave.
We prioritise staff wellbeing through external debrief supervision, a generous training and professional development budget and flexible working conditions.
Applications
There is no closing date. Interested applicants are encouraged to apply now. This advertisement will be removed once a suitable candidate is recruited to the role.
Your application should be no more than six pages long, and must include:
- your resume; and
- a cover letter that addresses the Knowledge, Skills, and Experience criteria in the position description.
Only applications that include the above will be considered.
Please submit your application via Employment Hero.
Non-lawyers employed by Redfern Legal Centre are required to comply with s 121 of the Legal Profession Uniform Law.
Enquiries should be directed to Catherine Hewett at catherine@rlc.org.au.
