🌟 Youth Worker – Mount Isa, Queensland, Australia
Full-time and Part-time positions available
Rotating Roster |ncluding, Weekends, Day, Afternoon, Night, Split & Sleepover Shifts
Red Centre Support Services Pty Ltd
Are you passionate about making a difference in young people’s lives?
We’re currently seeking compassionate and committed Residential Youth Workers to join our growing team in Mount Isa, Queensland, Australia.
In this role, you’ll support young people in a residential care setting, helping them feel safe, supported, and empowered as they navigate life’s challenges. You’ll be part of a passionate team dedicated to providing trauma-informed, person-centred care that creates real impact.
✅ What We Offer:
Flexible work options – full-time and part-time
Opportunities for ongoing training and professional development
Supportive team culture focused on growth and wellbeing
A chance to truly make a difference in the lives of vulnerable youth
Competitive Salary
🔄 About the Role:
An employee at this level works under general direction. Operates within established routines, methods, standards and procedures and is expected to exercise initiative in the application of established work procedures. They are responsible for managing time, planning and organising their own work.
An employee at this level may be required to supervise lower classified employees in their day-to-day work.
• Provide daily care, supervision, and support to young people in line with their Care Plan, Positive Behaviour Support Plan, Safety Plan, Hope and Healing framework and under the instruction of management.
• Provide support to young people who may have physical, intellectual and/or mental health related disabilities as well as trauma
• Empower clients to recognise their abilities, achieve their goals and maintain independence with life skills, routines, personal care, and household tasks
• Build positive relationships within professional boundaries
• Support emotional regulation, education, community and recreational activities
• Manage conflict resolution through use of de-escalation strategies.
• Support behaviour and therapeutic strategies
• Respond calmly to crisis situations and challenging behaviours
• Monitor the safety and wellbeing of clients and complete accurate documentation and shift reports of the individuals’ progress.
• Actively contribute to a team environment through open communication, participation in meetings and planning processes.
• Ensure a safe and culturally appropriate environment
• Always maintain client privacy and confidentiality
•Ability to support young people where they are living in a Red Centre Support Services operated residential home
•Ability to complete outreach work where you may need to initiate contact with young people where they are located, whether in a public space or where they are living.
🔄 Key Performance Indicators:
• Maintain personal and professional boundaries in your role
• Always maintain client privacy and confidentiality
•Display a commitment to the vision and values of Red Centre Support Services
•Comply with health and safety procedures, Red Centre Support Services code of conduct and policies
• Ensure compliance under all applicable legislation
•Demonstrate the application of frameworks and best practice such as Hope and Healing, Positive Behaviour Support and Managing High-Risk Behaviours: A Hope and Healing Masterclass, Practice Guidelines for Reducing Police Callouts to Residential Care Services, Trauma-Informed Care, Therapeutic Crisis Intervention, Mental Health First Aid.
💼 Mandatory Requirements:
• Completed or currently undertaking a minimum Certificate IV in Child, Youth and Family Intervention (Residential Care) or similar
• Hope and Healing
• Positive Behaviour Support and Managing High-Risk Behaviours: A Hope and Healing Masterclass
•Current Queensland Blue Card (Working With Children Check) or willing to obtain
•Current Driver’s Licence
• National Police Check (Obtained within last 3 months)
👤 Essential Qualities:
• Genuine passion for working with children and young people
• Knowledge of trauma-informed care and adolescent development
• Ability to remain calm under pressure and respond to crisis situations
• Strong interpersonal and communication skills
• Ability to work both independently and as part of a team
• Flexible, reliable, and committed to providing high-quality care
• Ability to exercise initiative and good judgement
•Ability to write accurate and concise shift reports
•Excellent attention to detail
•Must be willing to complete sleepover shifts and early morning starts
•Punctual and reliable
•Positive approach to change and adaptability
•Strategic thinking and the ability to problem solve
•Compassion and respect for clients and colleagues always
•Work well with internal and external stakeholders with a focus on achieving the best outcomes for all and maintain positive relationships
•Accomplish objectives effectively and within timeframes given and carry out administrative duties in an efficient and timely manner
•Ability to use a smart phone and basic computer skills
📌 To Apply:
Please include a cover letter addressing the following Key Selection Criteria:
1. How do you build and maintain healthy relationships?
2. Describe your experience working with or caring for children/young people.
3. Why do you want to work as a Residential Youth Worker?
👇 Application Questions:
• What is your right to work in Australia?
• Do you have a current driver’s licence?
• What relevant qualifications do you hold?
• Tell us about your experience in residential care (if applicable).
✨ Make a meaningful impact in the lives of young people and join a team that values connection, growth, and empowerment. Apply today!
