Queensland Rugby League is seeking an experienced Customer Service Coordinator to join our Consumer Business Team in a part-time role, working 3-4 days per week. This is a great opportunity for university students, as we’re flexible around class schedules. If you have a passion for sports and a talent for delivering exceptional customer service experiences, this is your chance to be involved with one of Australia’s most beloved sports.
WHAT YOU’LL DO
As the Customer Service Coordinator, you’ll be the heartbeat of our customer engagement efforts at Queensland Rugby League, providing exceptional support for the Maroons Shop, Maroons Membership, and QPlusTV subscription services. Reporting to the Consumer Business Manager, you’ll take ownership of resolving customer queries, collaborating closely with internal teams and external partners to enhance service efficiency.
Ready to tackle your next challenge? Here’s more on what you’ll be doing:
- Provide exceptional customer service across the Maroons Shop, Maroons Membership, and QPlusTV subscription services.
- Respond to inbound and outbound customer interactions through phone calls and email, including status updates on shop orders, membership pack tracking and product enquiries.
- Collaborate closely with fulfilment partners to oversee the shipping and returns process for merchandise and membership packs.
- Track and resolve issues related to delayed or incorrect orders, ensuring timely and accurate communication with customers
- Track and analyse customer service metrics to identify trends and areas for improvement.
- Handle basic ticketing enquiries, such as event information, seating, and pricing details
- Work with internal teams to refine processes and streamline operations, ensuring a consistent and efficient customer experience across all channels.
WHAT YOU’LL BRING
A passion for sport and a keen understanding of how fans interact and engage with our brand. You’ll have a proven track record of building and maintaining strong relationships while delivering exceptional customer outcomes.
You’ll also possess:
- A minimum of 1 – 2 years’ experience in a customer service or support role, preferably within e-commerce or membership services.
- Strong communication skills and a customer-centric mindset, enabling you to connect effectively with both internal teams and external partners.
- Experience in handling customer inquiries across various platforms, demonstrating your ability to prioritise.
- Proficiency with customer service tools and CRM systems to track interactions and enhance service delivery.
- Excellent organisational skills and attention to detail, allowing you to effectively prioritise tasks and manage your workload.
- A collaborative approach, working closely with fulfilment partners and internal teams to ensure a seamless customer experience.
- A proactive problem-solving attitude.
A BIT ABOUT THE ROLE
This is a part time position for a 5 month fixed-term contract, 24 hours per week based in Milton. QRL remunerate based on the position to ensure gender pay equity in sport and the salary for this position is $40,000 per annum (pro-rata) plus superannuation.
We are committed to creating an inclusive environment that is representative of everyone in our Rugby League community. We encourage applications from people of all genders and ages, First Nations peoples, individuals with disabilities, LGBTQ+ individuals, and people from multicultural communities. Please help us to understand if there are any reasonable adjustments we can make to the recruitment process to assist your application.
HOW TO APPLY
Please the “apply now’ button in Seek. We would love to hear your ‘why’ so if you can write us a couple of points in a cover letter around this, we would greatly appreciate it.
Got questions? Just send an email to peopleandculture@qrl.com.au and we will be in touch as soon as we can.
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Please do not email your application; please submit your interest via the Seek platform.
