Medical Receptionist- Letitia Street Clinic

We are seeking a highly organized and friendly individual to join Letitia Street Clinic as a Medical Receptionist . As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient.

About the Role:

This is a part-time (2 days plus cover) position, requiring flexible working hours which may include weekend rosters from time to time. The ideal candidate should also be available for staff sick cover on weekdays and Saturday.

Key Responsibilities:

• Warmly greet patients upon arrival and ensure they feel comfortable throughout their visit.
• Schedule appointments accurately using the practice’s electronic scheduling system.
• Answer phone calls promptly and assist with inquiries or direct callers to the appropriate staff member.
• Manage patient records, ensuring accurate and up-to-date information.
• Verify insurance coverage for new patients and update insurance details for existing patients.
• Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
• Maintain cleanliness and organization of the reception area, including stocking brochures and pamphlets if required.
• Collaborate with medical staff regarding appointment schedule changes or urgent patient needs.
• Handle incoming and outgoing mail efficiently, sorting correspondence and documents as needed.

 

Requirements & Qualifications:

• High school diploma or equivalent (additional healthcare or administrative training advantageous)
• Previous customer service experience preferred but not essential
• Familiarity with medical terminology desirable
• Experience with computer systems and electronic records
• Ability to remain calm and professional in a busy environment

 

How to Apply:

If you meet the above criteria and are looking for a stable, long-term opportunity in a supportive team environment, please submit your resume.

We look forward to welcoming a dedicated and experienced professional to our team!