Education and Experience
• Relevant claims management experience in a broking/insurance environment
*** Strong technical knowledge in Commercial Classes – ISR, Business Interruption, Liability – management/public/cyber/professional indemnity
• Previous experience leading/managing the performance of a team; setting goals, providing ongoing feedback and conducting performance reviews
• Successful track record in dealing with leadership personnel and a broad range of internal stakeholders
• Tertiary qualification in a business related discipline (preferable but not essential).
Skills
• Highly developed verbal and written communication skills with the ability to adjust your approach according to the audience and circumstance.
• Ability to understand and analyse policy and make informed decisions accordingly.
• Strong organisational and time management skills, capable of managing multiple priorities in tight timeframes.
• Persuasive negotiation skills with the ability to maintain composure and professionalism, drawing on logic and reason even in challenging or high-pressure situations.
• Growth mindset, with a drive to proactively review and improve processes as required
• Resilience with the ability stay positive and maintain composure.
• Skill in overseeing team workflow and distributing tasks fairly and effectively.
• Ability to build and sustain a high-performance team culture
