Reservations Assistant

About Peninsula Hot Springs Peninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination.  Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature. We employ over 300 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.

The Role We are currently seeking am enthusiastic casual Reservations Assistant to join our Reservations department. This role is the first point of contact for many of our guests and is responsible for delivering an exceptional level of service and care to all guests over the phone in a courteous and professional manner.

This role is phone based, supporting both Peninsula Hot Springs and Metung Hot Springs.

You will join our passionate team on site at Fingal, where you will be managing guest queries and reservations.

About You Your passion for tourism and customer service is key in this role! Experience in a reception, reservations, administration or customer service based role is preferable with the ability to multi-taskm have good attention to detail and handle a high volume of calls. Guest satisfaction is paramount and your strong work ethic and passion for customer service ensures you every success. On offer to You:

Our people are our biggest asset and your personal health and wellbeing is extremely important to us which is why we offer our team members:

To learn more about life at Peninsula Hot Springs, visit our website www.peninsulahotsprings.com/our-story/careers/