PBS4 is seeking a highly organised and proactive Outreach & Rota Coordinator to support the effective delivery of our services. This is a key operational role focused on rota coordination, bank staff engagement, and ensuring continuity of high-quality care across our services.
If you thrive in a fast-paced care environment and enjoy problem-solving, coordinating people, and building strong working relationships – this could be the role for you.
About the Role
As Outreach & Rota Coordinator, you will play a central role in ensuring our services are safely staffed and our bank workforce is well supported.
Key responsibilities include:
- Creating, managing, and maintaining staff rotas to ensure safe staffing levels across services
- Coordinating short notice cover for sickness, annual leave and emergencies
- Managing and supporting a bank staff workforce, including availability tracking and shift allocation
- Providing aftercare and ongoing engagement with bank workers, ensuring they feel valued, informed and supported
- Liaising closely with Service Managers to understand staffing needs and service priorities
- Supporting recruitment onboarding processes for new bank staff
- Monitoring staffing data, identifying trends, and escalating concerns appropriately
- Ensuring compliance with working time regulations and organisational policies
- Maintaining accurate records using digital rota and HR systems
About You
We are looking for someone who:
- Has experience in rota coordination or workforce planning, ideally within health or social care
- Understands the importance of safe staffing levels and responsive scheduling
- Is confident communicating with frontline care staff and managers
- Can remain calm under pressure and problem-solve quickly
- Has strong administrative and IT skills (rota systems experience desirable)
- Is organised, detail-focused, and able to manage competing priorities
- Demonstrates discretion and professionalism when handling sensitive information
- Experience working with or supporting bank/agency staff in a care setting would be highly advantageous.
About PBS4
PBS4 is a values led social care organisation, providing Neurodisability Services to individuals with Learning Disabilities, Autism and/or behaviours that may challenge. We support people living in their own homes, with their own tenancies, and we utilise Positive Behaviour Support as the framework for the support we provide.
We are a medium-sized organisation supporting people across Hampshire, Dorset, Berkshire, Somerset, the Isle of Wight and Oxfordshire, with a workforce of around 400 employees.
The people we support overcome huge challenges every day to achieve exciting things. Some may be big, some may be smaller, but we are committed to celebrating all of these! We are committed to leading by example in how 21st Century clinical support for people with learning disabilities should look. We aim to raise the bar of Positive Behaviour Support in social care!
Why work for us?
• Be listened to and have your direct experience and expertise valued
• Have support from an experienced management and clinical team
• Be celebrated for accomplishing goals with the individual you support
• Have training opportunities that enhance your career development
Benefits include: 29 days annual leave (pro rata), rising to 30 days annual leave (pro rata) as of the 1st April, following your 1-year anniversary with PBS4., in-house paid induction training, followed by 12 weeks blended e-learning, coaching, and mentoring. Additional training opportunities following probation, DBS check payment, Legal & General company pension, employee recognition scheme, earned wage access, and access to various other benefits through our enhanced Employee Assistance Programme. Refer a friend and receive £300.00 for every successful person you refer.
Be the change!
People with learning disabilities should have the same right to an ordinary life as anyone else. They need support from people like you to help them achieve this. If you are passionate about helping people to achieve the life they deserve and thrive of seeing others succeed, then a career with PBS4 is the career for you. We value experience in supporting others, but we warmly welcome people without experience who share our values.
We want to create new ways of working, led by passion and drive for doing what is right, and promote innovation from our teams. Join us on our mission to disrupt social care!
