Passionate about bridging technical complexity with business outcomes in e-commerce logistics?
Parcel Perform is looking for a talented Technical Partnership Manager to be the single, trusted interface between our Carrier Integration engineering teams and the external world. If you are someone who thrives at the intersection of technology and relationship management, can translate intricate integration requirements into clear business conversations — we want you on our team!
WE NEED YOU ON OUR TEAM!
- As a Technical Partnership Manager, you will serve as the single, customer-facing point of contact for all technical discussions related to carrier and customer integrations. You will own and simplify how we engage externally — replacing fragmented, multi-person touchpoints with one authoritative, trusted voice.
- You will be at the center of our core integration domains: Carrier Tracking, Booking, and Collection Point integrations, as well as Master Data management for tracking and collection points. This means joining calls with external technical teams, verifying documentation, clarifying requirements, and aligning on configurations to ensure integrations are executed smoothly and on time.
- You will also act as the external liaison for more specialized technical capabilities — such as automated carrier data retrieval solutions — working with carrier counterparts to unblock, align, and maintain reliable data flows.
- Operating in this role means mastering a broad landscape of integration workflows, business priorities, and partner dynamics. You will need to balance technical depth with strategic judgment — knowing not only how to integrate, but whether an integration makes sense for the business.
This is a role for someone who wants to be a strategic owner, not just a coordinator. You will represent Parcel Perform’s integration strategy outwardly, provide a business lens on all partnership decisions, and have the authority to decline integrations that do not align with our goals.
WHAT YOU SHOULD BRING ALONG!
Must-have Requirements:
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Communication Excellence: Outstanding verbal and written communication skills, with a proven ability to simplify complex technical discussions for diverse audiences — from engineers to business stakeholders.
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Technical Foundation: Strong understanding of integration concepts, APIs, and system communication protocols — enough to engage confidently with technical counterparts from carriers, customers, and partners.
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Integration Experience: Hands-on experience managing or coordinating technical integrations — including documentation review, configuration discussions, and issue resolution with external technical teams.
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Stakeholder Management: Comfortable owning external relationships end-to-end, including running calls, managing follow-ups, and driving outcomes without requiring escalation.
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Business Acumen: Ability to evaluate integration requests through a strategic business lens — understanding trade-offs, alignment with company goals, and long-term impact.
Nice-to-have Requirements:
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Logistics & E-commerce Domain Knowledge: Familiarity with the e-commerce or logistics industry, including carrier ecosystems, shipment tracking, booking flows, collection point networks, or delivery experience platforms.
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Process Orientation: Experience building or improving integration workflows, playbooks, or communication frameworks to scale partnership operations.
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Tools Proficiency: Familiarity with API documentation tools, project management platforms, or CRM systems used in a technical partnership context.
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Technical Background: Prior experience in a software engineering, solutions engineering, or technical consulting role is a strong plus.
WHAT YOU WILL RECEIVE IN RETURN!
We at Parcel Perform are dedicated to being a platform for growth for all our team members, regardless of function and location.
- The opportunity to work in a fast-growing, super exciting and innovative business that will revolutionize the e-commerce logistics industry. You will be the needle of success on the growth of a global product that will become a key platform behind successful e-commerce logistics worldwide.
- Fully sponsored Claude Code usage — As part of our commitment to AI-first ways of working, we provide sponsored access to Claude Code to support smarter, more efficient workflows across the team.
- The ability to continuously learn and develop in an international setting with you is a critical driver behind our success in achieving our mission.
- An environment where everybody never stops growing and focuses on succeeding – we continuously work with you on your strengths and weaknesses across many important dimensions and look at ways for you to address them and further your development.
- Your entry ticket into being part of the Parcel Perform journey, where you will work with and alongside people from around the world that share the same passion and dedication.
WHO ARE WE AT PARCEL PERFORM!
- Parcel Perform is built on one of the largest logistics data infrastructures in delivery experience, processing billions of shipment events across 1,100+ carriers.
- We help customers optimize every stage—from EDD at checkout through post-purchase, returns, and logistics operations. Now the benchmark in delivery experience, Parcel Perform is the strategic partner that enables global e-commerce businesses to thrive in the age of AI Commerce.
- As AI shopping assistants reshape how consumers discover and buy, brands face a new imperative: get found by AI, then consistently deliver on promises. Parcel Perform helps e-commerce brands achieve AI visibility, then provide the cost-efficient delivery experience that turns every successful shipment into proof of reliability—building the trust that earns repeat AI recommendations.
- The platform handles enterprise complexity with the agility to go live in weeks—built for the speed of AI without sacrificing customization.
