Role’s summary
We are seeking an experienced and driven General Manager to lead our Sydney operations. The General Manager provides strategic leadership and full operational oversight to achieve exceptional guest experiences, strong financial results, and a high‑performance work culture. This role ensures alignment with the hotel owner’s mission, vision, and values while maintaining the highest 5‑star standards, driving market competitiveness, and safeguarding operational excellence across all functions.
Description:
Strategic Leadership & Business Performance
- Develop and execute strategic business plans aligned with the hotel owner’s mission, vision, and long‑term goals.
- Monitor business performance and market trends, adjusting strategies proactively to maximise revenue, profit, and market position.
- Lead the preparation of the annual operating budget and capital plan in partnership with the Financial Controller and Operations Manager.
- Collaborate closely with ownership to align financial expectations, capital priorities, and return‑on‑investment objectives.
- Evaluate business results regularly and deploy timely corrective actions to drive continuous improvement.
Commercial, Sales & Marketing Leadership
- Achieve revenue, profit, and customer service targets by leading all commercial and operational functions.
- Develop and execute Sales & Marketing plans that strengthen brand visibility, community presence, and competitive positioning.
- Identify opportunities to promote the hotel through partnerships, media exposure, community engagement, and local networks.
- Leverage distribution channels, digital platforms, and pricing strategies to grow market share and direct revenue contribution.
Operations & Guest Experience Excellence
- Ensure consistent delivery of brand and corporate service standards across all hotel operations.
- Maintain the hotel’s 5‑star rating through diligent quality assurance, operational consistency, and continuous service enhancement.
- Evaluate guest service feedback, market insights, and competitor performance to identify and implement improvements.
- Ensure full compliance with all labour, licensing, safety, insurance, and regulatory requirements.
People Leadership & Organizational Culture
- Champion a high‑performance culture by leading the development, engagement, and capability of all employees.
- Oversee recruitment, selection, training, performance management, and succession planning across the hotel.
- Actively participate in the hiring of key leadership positions to build a strong and cohesive management team.
- Communicate clear expectations and provide ongoing coaching, feedback, and development to support individual growth.
- Drive employee engagement through structured action plans, recognition programmes, and open communication.
- Promote a diverse, inclusive, respectful, and collaborative work environment.
Responsible Business, Sustainability & Safety
- Ensure a safe and secure environment for guests and employees through strong safety protocols and compliance.
- Lead sustainability initiatives and implement environmentally responsible practices to reduce the hotel’s carbon footprint.
- Oversee Responsible Business activities, ensuring alignment with corporate sustainability goals and local community expectations.
Owner Relations, Community Engagement & Public Representation
- Serve as the primary liaison with hotel ownership, providing transparent reporting, insights, and strategic recommendations.
- Act as the hotel’s public relations ambassador, fostering strong connections with the community, local authorities, and business partners.
- Represent the hotel at industry events and community activities to enhance brand reputation and stakeholder relations.
Additional Responsibilities
- Leverage system‑wide resources, technology, and best practices to enhance operational efficiency and service quality.
- Lead hotel-wide initiatives, projects, and programmes as assigned by the hotel owner.
- Ensure alignment with brand standards, corporate guidelines, and organisational goals at all times.
Specification
- Minimum 10 years of senior hotel leadership experience, including 3–5 years as a General Manager in a full‑service hotel.
- Experience working in a 5‑star luxury property (minimum 1–2 years).
- Degree in Hospitality, Business, or a related field preferred.
- Strong financial acumen with the ability to interpret data, analyse KPIs, and drive profitability.
- Proven leadership skills with a track record of achieving commercial and service excellence.
- Ability to resolve conflicts, make sound decisions under pressure, and lead teams through change.
- Strong collaboration and stakeholder management skills.
- Ability to foster a diverse, inclusive, and engaging work environment.
- Competence in strategic planning, business development, and digital/operational innovation.
