Senior Practitioner – Peer
0.6 FTE | Ongoing | Remote | SCHADS Level 7 ($60.27 hourly)
We’re looking for someone special.
We’re looking for an experienced peer leader to step into a key Senior Practitioner – Peer role within PANDA’s Digital Services team.
This is a leadership role for someone who brings lived experience expertise, strong peer practice foundations, sound judgement and the ability to support safe, high-quality practice in a complex digital mental health environment.
You don’t need to have done every part of this role before, but you do need to be confident leading with clarity, holding strong boundaries, supporting others to grow and working safely within governance and escalation frameworks.
About us
We’re a national, values-led organisation working to ensure
perinatal mental health is understood, supported and prioritised.
Everything we do is grounded in lived experience, evidence
and compassion. We work remotely, trust our people, and focus on impact over
optics. We believe good work happens when people feel safe, supported and clear
on what matters.
Our values guide how we show up every day:
Collaborative. Effective. Brave.
Who you are
You’re a highly experienced peer practitioner with strong leadership capability and a deep understanding of safe, ethical peer practice. You are confident working in complexity supporting both
service users and multidisciplinary practitioners and you understand how to balance empathy with structure, governance and accountability.
You bring:
- Significant experience as a Peer Support Worker and can draw on your lived experience in a purposeful, boundaried way
- Strong leadership and mentoring capability across multidisciplinary teams
- Confident supportive decision-making in complex and emotionally acute presentations
- Clear understanding of scope, escalation and safe practice
- Comfort with working in a remote, digital service environment
- Communication with clarity, professionalism and emotional intelligence
- High values for feedback, supervision and continuous improvement
- Digital confidence and the ability to work across multiple systems and platforms
About the role
As our Senior Practitioner – Peer, you’ll provide leadership, supervision and oversight across a multidisciplinary helpline team, supporting both clinical and peer practitioners.
You’ll lead on peer practice quality, contribute to governance and service improvement, and support staff through supervision, mentoring and training.
Alongside this, you’ll maintain a complex caseload, providing peer-informed care coordination and supporting high-acuity service users through recovery-oriented, trauma-informed approaches.
This role sits at the intersection of practice leadership, service delivery, and system improvement, requiring strong judgement, accountability and the ability to influence across teams.
Your daily impact
- Provide supervision, mentoring and support to practitioners and volunteers
- Lead peer practice quality, decision-making and continuous improvement
- Support complex, high-risk service users through care coordination and case management
- Contribute to workforce planning, wellbeing and team development
- Lead or contribute to training, reflective practice and professional development
- Support governance, compliance, risk and quality processes
- Collaborate across teams to strengthen service delivery and referral pathways
- Contribute to reporting, audits and performance improvement activities
What you bring (essential)
- Lived experience of mental health challenges and recovery
- Minimum 4 year’s experience working as a Peer Support Worker
- Certificate IV in Mental Health Peer Work (or equivalent peer qualification)
- Minimum 2 years’ experience in a leadership and mentoring role
- Experience supporting people in crisis and complex situations
- Deep understanding of recovery-oriented, trauma-informed and strengths-based practice
- Strong judgement and decision-making capability
- Confidence working within governance, risk and escalation frameworks
- Excellent communication and stakeholder engagement skills
- Alignment with our values
- To support effective remote work, you’ll need a reliable internet connection with minimum speeds of 100 Mbps download and 20 Mbps upload.
Desirable
- Intentional Peer Support (IPS) training
- Experience working in perinatal mental health
- Experience in digital or helpline-based service delivery
- Experience contributing to training, wellbeing, service design or improvement
Thriving in a digital organisation
All roles require:
- A stable home internet connection (minimum 100 Mbps download / 20 Mbps upload)
- Confidence working fully remotely
- Proficiency with digital systems, documentation and communication tools
- Willingness to learn and adapt as systems evolve
What’s in it for you
- A meaningful leadership role making a real impact
- The opportunity to shape peer practice
- Flexible, remote work environment
- Paid parental leave
- Learning & development opportunities
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- Supportive, values-led culture
- The chance to shape a service that genuinely impacts families across Australia
Want to know more about us?
Check out what we do and how we work:
Website: www.panda.org.au
LinkedIn: https://au.linkedin.com/company/post-and-antenatal-depression-association
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please
contact us if you need any adjustments to our application and recruitment process.
Interested?
If this role feels aligned with your skills and your heart,
hit apply.
We’ll be reviewing applications soon and getting in touch with candidates who
look like a strong match.
We look forward to meeting you.
We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know – we are here to listen and walk with you.
